Publishing Specialist
6 months ago
**This is a fully remote role, working from home. But you must reside in Calgary or the surrounding area.**
FriesenPress is the only 100% employee-owned publishing services provider in the world — and we’re growing
We are currently looking for a Publishing Specialist to join our remote workforce.
As Canada’s largest publishing service provider, FriesenPress helps authors realize their dream of publishing a book. Our suite of products includes various publishing packages containing a wide range of professional services. From editing, book layout and design, channel distribution, and marketing support, we help writers self-publish and succeed.
If this sounds like the ideal position for you, we want to talk to you
**Duties and Responsibilities**:
- Maintain a high level of customer satisfaction throughout a collaborative, multi-faceted, and high touch publishing process.
- Manage Author relationships to build a reputation for excellent service and generate repeat business.
- Coordinate activities associated with an Author’s book during publication, including reviewing and disseminating the Author’s intentions and express instructions. Following production service schedules.
- Manage Author account in internal Customer Relationship Management software, including manuscript materials, publication instructions, and payment and shipping instructions.
- Act proactively to prevent potential issues that may impact Authors, and promptly resolve any problems that may arise during the publication process.
- Collaborate with the Book Design team to ensure that the execution of the Author’s vision meets their expectations.
- Recommend add-on products or services to Authors based on their publishing needs using a proactive needs-based sales approach.
- Perform other job assignments as prescribed by the Operations Manager, Publishing Services.
**Job Requirements**:
- You love to learn. People would describe you as a curious problem solver that is highly adaptable.
You have an attention to detail and an ability to focus on a project through the entire lifecycle with an excellent display of critical thinking.
- Ability to make sound business judgments to meet customer and business goals in the most cost-effective way.
- Ability to identify challenging situations and communicate expectations to both Authors and internal parties.
- Comfortable with needs-based sales, managing targets while focusing on clients needs.
- Self-motivated, with the ability to work as part of a team or independently as required.
- Possess strong administrative, organizational and time-management skills.
- Strong interpersonal and communication skills. Fluent in written and spoken English.
- Computer literacy; familiarity with word processing and spreadsheet software.
- Minimum two years of customer service experience.
- Prior use of CRM software would be an asset.
- Prior book publishing knowledge would be an asset.
**Core Competencies**:
- Customer Focus
- Problem Solving
- Accountability and Dependability
- Communication
- Creative and Innovative Thinking
- Needs-based Sales
- Project Management
- Quality Orientation
- Resiliency and Energy
- Teamwork
- Time Management
**About FriesenPress**:
Our team of employee-owners is a dynamic, diverse, and fun-loving group, united by our passions for beautiful books, wonderful writing, and fantastic stories.
Since our founding in 2009, FriesenPress has helped over 8,000 authors realize their dream of publishing a book. As a publishing services provider, our mission is to embrace each book as our own and empower our authors to share their best stories with the world. Our shared culture and ownership values form the foundation of our approach to our customers, employees, and the community at large.
FriesenPress is a fully remote Canadian company and part of the Friesens Corporation. Based in Manitoba, Friesens is an award-winning printer who has been in business since 1907 and prints approximately 25 million books every year, including large print runs for the likes of Penguin Random House, Simon & Schuster, Scholastic, and many more. Friesens has been recognized with numerous prestigious international awards for book quality and management leadership—including
Canada’s Top 50 Best Managed Companies.
At FriesenPress, we look for individuals who constantly raise their personal bar and seek to achieve outstanding results. We want to hire people who are eager to learn, but also people we can learn from — people who will increase the overall effectiveness of our organization and enrich the lives of the authors we’re lucky enough to call our customers. If you feel that your personal and professional values align with ours, we invite you to join the FriesenPress family
**Compensation & Application Process**
We offer an attractive compensation package, including:
- Salary: $18.89 /hour base, plus commissions. Hourly wage increases to $19.41 at
three months, to $19.92 at one y
-
Administrative Specialist
1 month ago
Calgary, Canada Alamo Industries Ltd. Full timeWe are currently seeking a **full-time, permanent** Administrative Specialist for our Calgary location. Our hours of work are 8:00 AM to 4:30 PM, Monday to Friday, with a one-hour lunch break. The starting wage range is $26.00 to $29.00 per hour, along with a group benefit package after three months. The starting wage offered will depend upon your experience...
-
Radiation Oncology Specialist
6 days ago
Calgary, Alberta, Canada European Federation Of Organizations For Medical Physics - EFOMP Full timeAt the European Federation Of Organizations For Medical Physics - EFOMP, we are seeking an exceptional Radiation Oncology Specialist to join our team at the new Arthur Child Comprehensive Cancer Center in Calgary, Alberta. The successful candidate will play a key leadership role in ensuring the provision of high-quality, safe, and efficient imaging...
-
Education Specialist
1 month ago
Calgary, Canada Robertson College Full timeRobertson is the School of New Work. Our vision is for everyone to have a good life through a prosperous and fulfilling career. Our mission is to empower our learners with the most relevant training and up-to-date industry insights so that they may find fulfilling and meaningful careers. Ours is a fast-paced environment where we continually challenge...
-
Major Gifts Specialist
1 month ago
Calgary, Canada EducationMatters Full timePUBLISHED: NOVEMBER 7, 2024 - EXPIRY: NOVEMBER 20, 2024 - HYBRID - CALGARY, ALBERTA - FULL TIME - FUNDRAISING AND VOLUNTEERISM **Summary**: The Major Gifts Specialist will be an important member of our team and will be responsible for achieving our major gifts fundraising program objectives. The Major Gifts Specialist will identify, cultivate and solicit...
-
Digital Marketing Specialist
4 weeks ago
Calgary, Alberta, Canada Canadian Pizza Unlimited Full timeAt Canadian Pizza Unlimited, we are seeking a skilled Digital Marketing Specialist to join our team. As a key member of our marketing department, you will be responsible for conducting surveys and analyzing data on the buying habits and preferences of wholesale and retail consumers. Your comparative research on marketing strategies for industrial and...
-
Social Media Specialist
6 months ago
Calgary, Canada MK Auto Group Full timeThe Social Media Specialist at MK Auto Group is responsible for developing and executing social media strategies. the incumbent will create engaging content, optimize company pages, and foster community interaction. With expertise in social media marketing and analytics, the Social Media Specialist will drive customer engagement, website traffic, and revenue...
-
Marketing Communications Specialist
2 weeks ago
Calgary, Alberta, Canada International Liquor Full timeWe are seeking a Marketing Communications Specialist to join our team at International Liquor.About the RoleThis is a permanent position with an estimated 30-35 hours of work per week. The salary for this role is approximately $60,000 - $70,000 per year, depending on experience and qualifications.Key ResponsibilitiesAct as a spokesperson for International...
-
Social Media Specialist
6 months ago
Calgary, Canada MK Auto Group Full timeThe Social Media Specialist at MK Auto Group is responsible for developing and executing social media strategies. the incumbent will create engaging content, optimize company pages, and foster community interaction. With expertise in social media marketing and analytics, the Social Media Specialist will drive customer engagement, website traffic, and revenue...
-
Training Specialist
2 months ago
Calgary, Canada Field Law Full timeLocation: - Calgary - Closing Date: - Practice Area: Field Law has an opening for a Training Specialist to join our Training + Change Leadership Team. This temporary (12-18 months) position will be based out of the Calgary office. The Training Specialist's role is to develop and deliver training programs to all four (4) Field Law offices (Calgary,...
-
Training Specialist
2 months ago
Calgary, Canada Field Law Full timeField Law has an opening for a Training Specialist to join our Training + Change Leadership Team. This temporary (12-18 months) position will be based out of the Calgary office. The Training Specialist's role is to develop and deliver training programs to all four (4) Field Law offices (Calgary, Canmore, Edmonton, and Yellowknife). This position requires a...
-
Operations Specialist
3 months ago
Calgary, Canada Centre for Suicide Prevention Full timePUBLISHED: SEPTEMBER 18, 2024 - EXPIRY: OCTOBER 12, 2024 - ONSITE - CALGARY, ALBERTA - FULL TIME - PERMANENT - SOCIAL SERVICES **Summary**: Reporting to the Operations Director, the Operations Specialist is responsible for maximizing the potential of the organization’s current and future IT systems to support organization processes and operational...
-
Digital Content Specialist
2 months ago
Calgary, Canada Alberta Beef Producers Full time**Reports to** Stakeholder Relations Manager **PURPOSE**: The Digital Content Specialist (DCS) oversees the creation and curation of Platform content. Whether created by yourself, freelancers, curated from other sites or gleaned from other publishers; the Digital Content Specialist ensures that the Platform, both in print and digital, is relevant and...
-
Strategic Marketing Communications Specialist
3 weeks ago
Calgary, Alberta, Canada International Liquor Full timeAbout the RoleWe are seeking a highly skilled Strategic Marketing Communications Specialist to join our team at International Liquor.Job DescriptionThis is a permanent, full-time opportunity with an estimated salary of $60,000 - $80,000 per year, based on experience and qualifications. The successful candidate will be responsible for coordinating special...
-
Specialist, IT Service Management
2 months ago
Calgary, Canada WestJet Full time**Why WestJet**: Every WestJet journey has the potential to enrich lives; a career with us is no exception. WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global. **Join us and love where you’re going.** **Overview of role**: The...
-
Mobile Software Engineer
23 hours ago
Calgary, Alberta, Canada Accolite Full timeWe are seeking an experienced Mobile Software Engineer - iOS Specialist to join our team at Bounteous x Accolite. Located in Calgary, Alberta, this role offers a unique blend of remote and in-office work, with 3 days spent on-site and 2 days working from home.The ideal candidate will have extensive knowledge of iOS programming concepts, including but not...
-
ETL Systems Integration Specialist
1 month ago
Calgary, Alberta, Canada Vista Projects Limited Full timeJob SummaryVista Projects Limited is seeking an ETL Systems Integration Specialist to join our team. As a key member of our engineering team, you will be responsible for the extraction, transformation, and loading of documents and data between applications.Key ResponsibilitiesThe successful candidate will be responsible for establishing new system...
-
Marketing Communications Specialist
3 months ago
Calgary, Canada Children's Cottage Society Full timeSALARY: CAD 60000.00 - 70000.00 YEARLY - PUBLISHED: AUGUST 30, 2024 - EXPIRY: SEPTEMBER 29, 2024 - HYBRID - CALGARY (MONTGOMERY / BOWNESS / SILVER SPRINGS / GREENWOOD), ALBERTA - FULL TIME - SOCIAL SERVICES **Summary**: The Children’s Cottage Society is a charitable agency established in Calgary in 1986. The Society’s mission is to build strong children...
-
Physician Relations Specialist
3 months ago
Calgary, Canada Mosaic Primary Care Network Full timePhysician Relations Specialist **Status**:Regular Full-Time (1.0 FTE) **Reporting To**:Director, HR & Patient Relations **Date Available**:Negotiable **Hours of Work**: 7.75 hours per day, 38.75 hours per week **Exempt/Non-Exempt**:Exempt **Program**:HR & Patient Relations **Salary Range**:$78,000 - $111,000 **Shift Pattern**:Days **About...
-
Senior Enterprise Integration Specialist
23 hours ago
Calgary, Alberta, Canada InSync Systems Full timeWe are seeking an accomplished Senior Enterprise Integration Specialist to lead our technology strategy in Calgary, Alberta. The ideal candidate will possess a strong technical foundation and extensive experience in integration development, with a proven ability to design and implement complex solutions.Job OverviewThis 12-month contract position offers the...
-
Beef and Dairy Technical Specialist
3 weeks ago
Calgary, Alberta, Canada Phibro Animal Health Corporation Full timeJob OverviewThe Phibro Animal Health Corporation is seeking a highly skilled Beef and Dairy Technical Specialist to join our team. This role plays a vital part in driving the sales growth of our beef and dairy product portfolio by providing technical service, training, and sales support.About the RoleThis position supports the achievement of budgeted...