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General Manager, Canada

4 months ago

Mississauga, Canada Carrier Full time

**Country**:
Canada
**Location**:
LOC13002 2740 Matheson Blvd E,Unit 1,Mississauga,Ontario,L4W 4X3,Canada

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

**About The Role**:
The General Manager will provide overall leadership and strategic transformation execution across the Canadian Carrier Commercial Service (CCS) organization - part of the North America CCS field group, a $600M+ business with 1,500+ employees. The incumbent will be responsible for delivering on financial commitments while driving significant transformation. This includes developing and executing short
- and long-term strategies focused on customer lifecycle growth and operational excellence in alignment with Carrier financial, operational and transformation objectives. This role will be based in Mississauga, ON - Canada, and report directly to the Managing Director of North America Field Solutions.

**Responsibilities**:

- Develop and implement plans to create and sustain a strategic competitive position, driving transformation around customer lifecycle growth, operational excellence and financial targets.
- Direct the development and implementation of operating sales and service plans to drive the achievement of operating and financial plans and objectives for CCS.
- Define and establish long-term strategic business plans to achieve optimal, sustainable and profitable growth for CCS.
- Partner as necessary with service operations globally to share and establish operating practices to create sustainable business models for aftermarket commercial service.
- Partner with the North America Parts organization to identify and optimize growth plans for both entities. Develop a world class service delivery model and team. Maximize people performance through inclusive leadership and engagement, including talent recruitment and development, as well as safety and productivity programs.
- Build highly skilled technicians and support teams to deliver a best-in-class customer experience.
- Develop channel strategy that optimizes growth opportunities in the chosen product and services offering.
- Direct the effective execution of sales and operational programs designed to accelerate growth and market penetration, to include new service offerings and digital innovation.
- Collaborate with the Commercial Sales organizations in the support of original equipment contractual obligations and the growth of the replacement equipment market.
- Establish the organizational capability to create and optimize digitization and processes that will enhance the company's strategic competitive position.
- Promote and develop national sales and targeted marketing programs and provide field intelligence on competitor activity and growth opportunity.
- Actively participate in and support enhanced relations with national and major account customers, Carrier distributors and dealers, field labor organizations, trade and civic associations.
- Support mergers and acquisitions as may be required.
- Negotiate and/or approve contracts and agreements with suppliers, distributors, federal and provincial agencies, and other organizational entities to ensure the best interests of the organization.
- Monitor the execution of operations and/or projects to meet established targets and metrics.
- Set and monitor medium term organizational goals and objectives to ensure alignment with broader organizational strategies.
- Direct a multi-functional team to ensure area of responsibility meets business strategy, goals and objectives.
- Represents the organization as a liaison with internal and external stakeholders in order to present a positive image of the organization.

**Basic **Qualifications**:

- Bachelor’s degree in business management or related field.
- 10+ years of related service & aftermarket leadership experience in the institutional, commercial, and industrial facility segments, ideally within the HVAC industry.
- 10+ years people management experience.

**Preferred Qualifications**:

- Demonstrated experience of managing and growing a business’ top and bottom lines at double digit growth rates.
- Excellent analytical, organizational, strategic leadership and communication skills.
- Demonstrated knowledge and experience of selling strategies, marketing techniques and general management.
- Creative approach to problem resolution and ability to influence individuals in implementing change.
- Ability to lead multi-functional teams to resolve unusually complex problems.
- Proven ability to influence and work effectively across all levels of the orga