Strategy + Operations Manager
3 months ago
**Start Date**: Immediate
**Location**: Toronto, ON. Hybrid role with a minimum of 3 days per week in-office/retreat
**What You’ll Do: (including but not limited to)**
- Leading recruitment efforts to expand our care team.
- Managing new customer intake and scheduling.
- Manage cross-functional projects.
- Generate and review financial reports to pull analytical insights and guide strategic decision-making.
- Developing efficient billing systems and processes to enhance the customer experience.
**Competencies**
- **Customer Service** - Comfortable interfacing with customers and care team members to deliver world-class maternal care.
- **Communication Skills** - Able to effectively communicate orally and in writing with customers, care staff, and leadership.
- **Project Management** - Run projects and operations with a high degree of urgency and detail. Ensuring accuracy in everyday tasks from scheduling, document preparation, to financial reporting.
- **Analytical** - Synthesize insights from customers, operations, and industry research to derive the most crucial information to drive action quickly.
- **Entrepreneurial Mindset** - Adapt swiftly to changing circumstances, taking ownership of outcomes and consistently exceeding goals.
- **Culture Fit** - Demonstrate a strong passion for maternal health, with a positive attitude and a polished executive presence.
**What You’ll Need**
- Proven track record of success in operational roles
- Minimum of 5 years of experience in project management, operations, or strategic planning.
- Based in Toronto - Must be able to travel within the GTA for service delivery support
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