Junior Franchise Business Consultant

3 months ago

Victoria, Canada Booster Juice Full time

**Job description**
Hey there, are you wanting to grow your hospitality career and take your first steps into the Multi Unit Operations world? Then we want to hear from you
As Canada’s original juice and smoothie bar, Booster Juice remains committed to providing customers with choices they can feel good about. A leader in providing healthy alternatives in the quick-service food industry, we’re always looking for new and innovative products to add to our menu
Today, Booster Juice has expanded over 450 locations across Canada; thanks to our accelerating growth, you will be part of a dynamic, vibrant, and innovative team

**What You’ll Do**:
As part of our superstar Operations Department, you will be responsible for managing your region and their respective franchise partners. You will help your franchise partners fulfill the Booster Juice brand promise “To offer premium products while providing an **extraordinary** customer experience in a **clean** and **safe** environment”. You will lead your region in operations, staffing, customer satisfaction, product quality, financial performance, and team development. Most of all, you'll help both corporate office and franchise partners achieve organizational goals.

**Key Responsibilities**:
Responsibilities and essential job functions include but are not limited to the following:

- Establish and build a trusting relationship with franchise partners by conducting valuable and purposeful restaurant visits to improve business results, identify business opportunities to improve sales growth, profitability, and customer service
- Manage with integrity, honesty and knowledge that promotes the culture, values of Booster Juice
- Ensure that team members are performing effectively, standards are met, while providing exceptional customer service that moves customer through efficiently
- Coach Franchise Partners within your region to deliver an extraordinary customer experience
- Motivate and support the franchise partners within the region to develop and implement action plans that meet operational and organizational objectives. Follow up consistently to ensure accountability to plans
- Review store environments and key business performance indicators within your region
- Identify problems, concerns, and opportunities for improvement
- Provide coaching to Franchise Partner and team to take action and achieve operational goals
- Actively problem solve and remove obstacles for your region with the intent to drive positive change and influence the customer experience
- Leading all areas of new restaurant openings and changeovers
- To be an external resource to support region-wide operations in the field with relation to other departments such as Marketing, Real Estate, and Store Development
- Establish business goals and financial targets with franchise partner to drive top line sales
- Conduct Brand Promise Reports to ensure adherence to brand standards
- Ensure health and safety regulations are followed

**What You Bring**:

- Organizational and planning skills
- Strong operational skills in a customer-service environment
- Detail Oriented
- Strong relationship building skills
- Ability to handle confidential and sensitive information
- Excellent verbal/written communication skills and the ability to influence business partners at all levels
- Must be flexible with schedule to meet the needs of the business, including occasional evening and weekend work as necessary
- Ability to travel, including overnight as required

**Experience**
- Progressive QSR/retail, food & beverage, or similar experience (5 years)
- Training and development & Financial analysis experience is an asset.
- Proficient in Microsoft Office (Excel, Word, Outlook, and Power Point)

**Additional Details**:

- Vehicle required
- Valid driver’s license
- This role requires regular travel including overnights.

**What’s In It For You**:

- **Health and Dental**: Your well-being matters to us. Experience comprehensive benefits, including extended healthcare, dental coverage, and a health & wellness spending allowance. We want to see your biggest, brightest smile
- **Learn and Grow**: Gain hands-on experience and develop your career in a rapidly growing company.
- **Cool Vibes**: Work with a fun, forward-thinking team dedicated to innovation and excellence, in a company that's shaking up the industry.

**Diversity, Equity, and Inclusion Commitment Statement**
**Booster Juice is committed to attracting and retaining a diverse team that will honour and celebrate your experiences, perspectives, and unique identity regardless of age, ethnicity, race, colour, abilities, religion, socio-economic status, culture, gender, sexual orientation, gender identity, and gender expression.**
**Together, we celebrate diversity and strive to create and maintain working and learning environments that are inclusive, equitable and welcoming.**
Location: Victoria, British Columbia

Location: Victoria, British Columbia

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