Resources Specialist, Materials Management

3 weeks ago

Ottawa, Canada Multiview Corporation Full time

**Resource Specialist, Materials Management - Tier 2 (Remote within Canada)**

Reporting to the Senior Manager of Client Support, the **Resource Specialist, Materials Management** is responsible for providing front-line support to our clients on escalated technical issues and queries using our Multiview Financial Software as a Materials Management specialist.

**Materials Management specialists have prior experience collecting and processing department inventories, re-stocking, accurately sorting and disseminating, and processing all incoming and outgoing mail and freight, documenting, and maintaining records related to the purchase of goods and services, verifying receipts of payment, and coordinating product returns using the Materials Management Information Systems (MMIS) or ERP systems.**

**WHAT WE ARE LOOKING FOR**:
At Multiview, we are client-obsessed. Being tech-savvy with great communication and problem-solving skills are really important, but equally so are having a passion for driving client success and the desire to be a contributing member of our culture, where the genuine care of people is our compass.

If this sounds like you, read on

**WHAT YOU WILL DO**:

- Understand and provide quality support to our clients, and internal teams (_Client Support, Professional Services, and Client Success_), focused on Materials Management.
- Identify, investigate, and troubleshoot client inquiries related to Materials Management to provide appropriate solutions and alternatives to achieve quality results and high client satisfaction using Multiview Financial Software and services.
- Resolve Materials Management tickets for issues like maintenance of inventory transactions, processing requisitions of inventory, logging, filing, maintaining documentation and inventory reconciliations using Multiview Financial Software.
- Manage all correspondence with the clients and all stakeholders in the helpdesk ticketing system.
- Support the roll-out of new product releases to Multiview’s client.
- Effectively document support incidents and escalate to the appropriate parties as needed.
- Proactively assist the team to help grow our Materials Management knowledge base by developing impactful documents, videos and how-to guides that enhance learning and knowledge transfer.
- Champion the Multiview Financial software and services through training and continuous learning.
- Demonstrate Multiview’s core values, building, and advancing the reputation of the company and its clients.

**_ Key Relationships:_**
- Senior Manager, Client Support
- Client Success team
- Multiview’s internal and external stakeholders

**_ Work Environment:_**
- Work independently with mínimal supervision
- Extensive collaboration with team members and other departments
- Remote work option

**COMPETENCIES PORTFOLIO**:

- **Client Service** - This role influences 100% of all client experience who purchase Multiview Financial Software. Understanding how to derive expected outcomes and offer best practice technical recommendations to achieve those outcomes with Multiview software is vital to this role
- **Technical Skills** - Sound knowledge of Materials Management systems and processes is required to perform the role competently. The incumbent must be comfortable using the technology and be able to explain it to others. This level of expertise is gained through progressive on the job experience.
- **Teamwork** - works with multiple teams cross-functionally, and must know how to effectively address the needs of each team while always keeping the client’s outcomes as the driver
- **Problem solving** - Proactive in anticipating and resolving problems. Strong analytical and problem-solving skills to meet the requirements of the job
- **Interpersonal Skills** - Ability to effectively communicate and work with various team members both internally and externally. Strong verbal communication skills are required
- **Organization** - Ability to handle multiple initiatives simultaneously to meet deadlines and prioritize tasks to ensure the smooth client support experience and operational excellence
- **Action-Oriented** - Enjoys working hard smart; is action-oriented and full of energy for taking initiatives

**KNOWLEDGE, EXPERIENCE, AND SKILLS REQUIREMENTS**:

- A University Degree or College Diploma with a major in Accounting, Commerce, or relevant experience
- **Experience Level**: 2-5 years in a Materials Management Specialist role
- Strong knowledge and prior experience with Materials Management and **Materials Management Information Systems (MMIS) or ERP systems is required.**:

- Excellent customer service skills; initiative-taker with experience in client-facing situations
- Excellent communication, problem-solving and people skills
- Passion for client success, technology, and/or software
- Strong organization, planning, prioritization, and time management skills
- Excellent analytical and numerical skills are needed as well as attention to

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