Key Account Representative

3 months ago

Delta, Canada Gordon Food Service Full time

Welcome to Gordon Food Service We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...
As a trusted advisor for a select portfolio of Key Regional customers, you will maintain and grow relationships, identify new opportunities, guide administration teams, and serve as the liaison between customers and our divisions. Your responsibilities include ensuring contract compliance, driving sales growth, and maximizing profitability.

In addition to your core duties, you will focus on exploring vendor, manufacturer, and retail opportunities to expand our business.

What We Offer:
- Annual salary for this role will be $100,000 - $125,000- Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment- Comprehensive customizable benefits program to suit you and your family's needs, including dental, vision, prescription drugs and extended health coverage- Company-matched retirement program- Annual bonus and profit sharing- Gordon Food Service product discounts- Employee appreciation events- A 127-plus years legacy of family culture, offering opportunities for advancement.
- Essential Functions:_- Serve as the primary contact for all customer business and account-related issues, coordinating resources to present a unified approach to the customer.- Engage frequently with external customers, exchanging information and problem-solving techniques that align with GFS culture and business objectives, while leveraging GFS’s value and expertise.- Build long-term customer relationships while achieving short-term goals.- Schedule and facilitate account business reviews, developing action plans to meet joint account objectives.- Develop account business plans that include customer and GFS objectives, implementation strategies, and the promotion of the GFS brand throughout the customer's organization.- Manage customer orders, penetrate existing accounts, and minimize lost business.- Act as a foodservice consultant, advocating for customers and helping them achieve their goals through the design and implementation of foodservice systems and GFS Value-Add solutions.- Troubleshoot issues during the order process (e.g. out-of-stock or short-shipped products).- Develop and maintain customer relationships, pricing strategies, and deliver effective presentations.- Maintain knowledge of the segment through industry publications and local culinary organizations.- Utilize customer profitability and pricing models to negotiate customer agreements.- Source new products and initiate product conversions, identifying category penetration opportunities.
- Knowledge / Skills / Abilities:_- Strong customer focus with excellent communication skills, including verbal, written, and presentation abilities.- Goal-driven with strong organizational and administrative skills for effective self-management.- Ability to meet and exceed sales performance goals, with strong time and territory management skills.-
- Leadership skills, including the ability to work with diverse individuals at all levels of the business.- Strong customer service, time management, and negotiation skills, with the ability to bring consensus and reconcile differences.-
- Occasional travel; 90% direct interaction with customers.
- Experience:_- Experience in food service sales and management is a definite asset- Familiarity with Gordon Ordering, SAP, and other sales systems is an advantage

GFSCA

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

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