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Fitness Coach

5 months ago

Kingston, Canada Curves Full time

**About us**

Curves is a small business in Kingston, Ontario. We are professional, agile, innovative, and our goal is to The Curves workouts for women are convenient and efficient, combining strength training and cardio plus stretching to strengthen your whole body in just 30 minutes. Our trusted women’s exercise programs available in-club or at home so that you can workout wherever and whenever it suits you. By getting stronger and increasing your flexibility, you are setting the stage for a healthier, more active future so you can live the life you want..

Our work environment includes:

- Wellness programs
- On-the-job training
- Company perks
- Casual work attire

The Curves Coach reports to the manager and is responsible for helping members build a healthy lifestyle; guiding members toward their goals, supporting them each step of the way and celebrating every victory. Coaches are expected to meet all performance expectations, service standards, and operational procedures. Coaches must be motivated by a commission based pay structure.

Service is the cornerstone of our organization. Coaches spend the majority of their time on the circuit coaching members, making sales presentations and providing weight loss consultations. He/she will assist with brand confidence by ensuring safety, promoting member engagement, and making outgoing calls to members and guests. They inspire members to change their lives through positive reinforcement of goals, motivation and genuinely celebrating success.

**Performance of service focused tasks includes**:

- Building custom solutions to encourage member retention.
- Participating in any in-center promotions.
- Conducting Monthly Coaching Sessions, review/set new goals.
- Completing outgoing MIA calls and customer checks.
- Completing the process for membership renewals and cancellations.
- Coaches may be needed to assist in emergency situations by thinking on their feet, calling 911 and/or administering first aid/CPR. State law may require CPR certification.
- Curves coaches must believe in the Curves program and have a passion for helping others meet their fitness and/or weight loss goals.
- Curves Complete coaching as outlined above in Curves Complete Roles and Coaching Responsibilities.

**Circuit Coaching Activities**
- Ensure safety of members on the circuit.
- Maintain member engagement through motivating, energetic, approachable, polite, compassionate, and encouraging coaching.
- Possess knowledge of the circuit exercises, ability to follow scripts and have credibility to explain exercises and movements to members. Understand and explain target heart rate zones.
- Provide one-on-one coaching for first three workouts, refresher workouts, and as needed.
- Help members stay focused on results and goals, actively engage, push and motivate them to success with caring support.
- Coach specialty classes on the circuit, successfully master monthly descriptions.
- Coach members, correct, compel and celebrate as outlined in training material.

**Sales/Membership**:
Curves maintains an approximate 80% sales rate which means eight out of every ten guests become members. Team members are responsible and accountable for making sales presentations and consultations to potential members. The sales process includes evaluating the needs and goals of the potential member, explaining the prices and overcoming objections, obtaining referrals and completing membership agreements.
- Confirm all appointments; call any no shows to reschedule within 24 hours, follow-up with no sales.
- Memorize price presentations.
- Responsible for upgrading member programs, and presenting and selling additional products to meet member fitness and diet needs.
- Demonstrate product knowledge (bars, shakes, supplements, apparel, and bra fittings).
- Enter all member transaction information into Curves Operating System.

**Guest Production**:
Curves relies on both internal and external marketing to produce new guests. Each staff member should be required to participate in guest production activities which may include marketing outside the center.

**Memorize the phone script.**
- Schedule appointments for all incoming calls and walk-ins.
- Schedule appointments for potential members & reschedule any missed appointments within 24 hours.
- Acquire Buddy Referrals, meet daily quota of one referral per shift.
- Strategically use OS reports to make targeted outbound phone calls (minimum quota of 5 outgoing calls per shift).

**Administrative/Other**:

- Responsible for seeking self-development through training to expand knowledge by attending staff meetings and trainings, completing on-line training and quarterly Continuing
- Education sessions. Meetings and trainings include pre-work, actively participating in role playing and skill building exercises, and passing all certifications.
- Possess working knowledge and skills of the Curves Operating System.
- Log into Curves OS at the beginning and end of each sh