Concierge

3 months ago

Toronto, Canada Sonesta Full time

**Job Description Summary**

Job Summary: The Concierge is responsible for providing exceptional guest service and ensuring a memorable “Wow-ing” experience for all visitors. This role involves overseeing and managing concierge services, including personalized guest requests, reservations, and information, while also maintaining high standards of guest satisfaction.
The Concierge sets the tone for Sonesta’s Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team.
Sonesta managers are charged with providing strategic vision, ensuring tactical execution, and actively managing their department to achieve the company’s revenue and profitability goals and objectives.

**Key Responsibilities**:
**Concierge Services**:

- Manage and coordinate all established concierge operations, including making reservations for dining, tours, and activities.
- Develop and maintain relationships with guests ,local businesses, restaurants, and service providers to ensure access to exclusive or high-quality options for guests.
- Stay informed about local events, attractions, and happenings to provide up-to-date recommendations.

**Guest Relations**:

- Manage day-to-day activities of the Guest Relations Desk.
- Provide personalized service to guests, including handling special requests, arranging transportation, and offering recommendations for dining, entertainment, and local attractions.
- Address and resolve guest complaints or concerns promptly and professionally.
- Anticipate guests' needs and preferences to enhance their stay.
- Create a check-in/check-out environment and hotel experience for VIP and special guests that according to past history, rate or preference.

**Team Management**:

- Schedule and allocate tasks among team members to ensure efficient and effective operation.
- Communicate and enforce policies and procedures. Attend pre-shift meeting and review all information pertinent to the day’s activities.
- Follow procedures for monitoring phone calls to ensure that all calls are answered and recorded according to established scripts and procedures, coordinate the dispatch of amenities, service, and/or work orders to the appropriate departments and staff. Ensure that all methods of tracking (i.e. systems) are monitored and activated in an appropriate manner.
- May be required to do Manager on Duties shift.

**Administrative Duties**:

- Maintain accurate records of guest requests, preferences, and feedback.
- Prepare reports on concierge operations and guest satisfaction.
- Manage department inventory and supplies.

**Communication**:

- Act as a liaison between guests and hotel management to communicate special needs or requests.
- Collaborate with other departments to ensure a seamless guest experience.

**Problem Solving**:

- Handle unexpected situations and resolve issues creatively and efficiently.
- Follow up with guest issues ensuring resolve in accordance with Sonesta policies and procedures.
- Stay calm under pressure and maintain professionalism in all interactions.

**Qualifications and Skills**
- Track record of delivering exceptional guest and client experience.
- Les Clefs d’Or Certification Preferred.
- Demonstrable expertise in analysis and action taking.
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Ability to prioritize and organize work assignments.
- Ability to self direct tasks and prioritize work
- Extensive knowledge of hotel and hospitality industry.
- Frequently standing up or moving within and outside of the facility
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products
- All other duties as assigned.
- Ability to act as MOD if necessary.

Other:

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
- Problem solving, reasoning, organizational and training abilities are used often.
- May be required to work nights, weekends, and/or holidays

**Additional Job **Information/Anticipated***

**Pay Range**

WHO WE ARE

We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: _To wow every guest, team member, partner & community we operate in by delivering quality

  • Security Concierge

    6 months ago

    Toronto, Canada Condo Concierge Full time

    Condo Concierge is a premier concierge firm dedicated to providing exceptional service to the thriving condominium market in the GTA. Our commitment to excellence extends to our valued employees, ensuring stable work, open communication, robust support, competitive wages, and comprehensive benefits. **What you will be doing** - Provide customer service to...

  • Concierge Security Guard

    6 months ago

    Toronto, Canada Elite Residential Concierge Services Full time

    **About Us**: At Elite Residential Concierge Services our people are our brand, we strive to recruit, develop, and retain excellent people. Our mission is to deploy special personal to protect our clients’ properties, their people, their visitors, and their image. Currently, we are looking for full-time and part-time security professionals with experience...

  • Concierge/security Guard

    6 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 800+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    6 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 800+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    6 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 800+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    6 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 950+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    6 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 800+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    1 month ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 1000+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    4 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 900+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    5 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 800+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    6 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 800+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    6 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 800+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security (Site Supervisor)

    6 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 850+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    6 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 850+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    6 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 950+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    6 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 850+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    6 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 800+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    6 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 800+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    6 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 800+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security (Site Supervisor)

    6 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 850+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...