Customer Service Representative

6 months ago

Toronto, Canada COPERNICUS LODGE Full time

Copernicus Lodge is a healthcare organization that provides a continuum of care to primarily Polish seniors. We are located in the heart of Roncesvalles Village just west of downtown Toronto. We have 200 seniors’ apartments with a Supportive Housing program, 228 Long Term Care beds and an Adult Day Program.

**SUMMARY OF DUTIES**

Reporting to the Payroll and Benefits Supervisor, the Customer Service Representative is the first point of contact for all visitors, staff and individuals entering Copernicus Lodge premises. As the face of Copernicus Lodge, they approach their work and those who interact with them in a positive and professional manner, reflective of the values of Copernicus Lodge.

This position is classified as **full-time **and requires availability to **work one weekend a month**.

**KEY RESPONSIBILITIES**
- Provide courteous and quality customer service, acting as a resource for inquiries, including information about S/C and LTC, upcoming events or other updates in the building
- Greet, screen, permit access and assist/direct all visitors to Copernicus Lodge according to policy
- Provide timely scheduling/shift replacement services on evenings and weekends, or as assigned
- Pleasantly answering all incoming calls; responding to inquiries with a solution-oriented approach
- Redirecting calls as appropriate and taking clear, concise messages when required
- Manage, pick up and sort internal mail
- Delivery of external mail for tenants and management
- Prepare packages and arrange courier pick up as necessary
- Update phone and distribution lists for distribution
- Maintain a clean, safe, fully stocked and well organized customer service area
- Assist with small projects as required to support and optimize operations
- Uphold and promote the organization's values, mission, vision and philosophy relating particularly to compassion, respect, dignity, integrity, excellence and collaboration
- Maintain necessary stock of forms and supply inventory used in the Customer Service department Selling meal tickets, handling cash and logging on report
- Making PA announcements as necessary
- Setup TV internal channels for programs: daily mass; exercise classes, special events, etc.

**QUALIFICATIONS**:

- High School diploma with at least 1 year of experience working in an office environment
- Strong interpersonal, oral and written communication skills in English; **ability to speak/understand Polish is preferred**;
- Must exhibit a professional and polished telephone manner
- Must be able to operate a busy switchboard; previous reception/customer service experience is a definite asset
- Must be able to maintain a position of trust and confidentiality
- Must have ability to work independently and in a team environment
- Must be caring, compassionate and have a genuine interest in working with the elderly
- Ability to professionally interact with employees, residents, family members and general public
- Must be responsible and highly organized, with the ability to multi -task in an environment with multiple disruptions and distractions
- Able to provide a friendly and welcoming demeanor and provide excellent customer service
- Must have good working knowledge and expertise in Microsoft Office (Word, Excel, PowerPoint, E-Mail) and other office equipment
- Must be able to work shifts including days, evenings and weekends
- Vulnerable Sector Check;
- TB Skin Testing;
We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, Copernicus Lodge will consider and provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Copernicus Lodge of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All information collected will be protected under applicable privacy requirements.

We thank all applicants who apply, however only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Work Location: In person

  • Customer Service Representative

    3 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About the RoleLocated in the Scarborough area, this position involves making and/or receiving telephone calls on behalf of our clients. As a bilingual representative for Zedd Customer Solutions, you will perform according to established quality assurance standards and within guidelines set forth by the company and the client.Key ResponsibilitiesContact new...

  • Customer Service Representative with Bilingual Skills

    4 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About Zedd Customer SolutionsWe are a leading customer solutions provider seeking a highly skilled and motivated Bilingual Inbound Sales Representative to join our team in the Scarborough area.Job SummaryThis is a full-time opportunity for an individual who possesses excellent communication skills, a strong work ethic, and a passion for sales and customer...

  • Multilingual Sales Representative

    3 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    Position Summary:We are seeking a highly skilled Multilingual Sales Representative to join our team at Zedd Customer Solutions in the Scarborough area. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services while meeting established quality assurance...

  • Inside Sales Representative – Toronto

    6 months ago

    Toronto, Canada Zedd Customer Solutions Full time

    POSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Inside Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Sales Representative is expected...

  • Relief Customer Service Representative

    3 weeks ago

    Toronto, Canada Canadian Linen and Uniform Service Corp Full time

    **WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...

  • Business Development Representative

    3 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    Job Summary:We are seeking a highly motivated Business Development Representative to join our team at Zedd Customer Solutions in Toronto. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and meeting or exceeding established goals.About the Role:Make...

  • Customer Service Representative

    6 months ago

    Toronto, Canada Abstract Management Group Full time

    **Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Service...

  • Bilingual Inbound Sales Representative

    6 months ago

    Toronto, Canada Zedd Customer Solutions Full time

    POSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Bilingual Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Bilingual representative is...

  • Customer Service Representative

    2 months ago

    Toronto, Canada Adecco Canada Full time

    Customer Service Representative job openings in Markham, ON (4 openings!) We are currently seeking to hire an additional talent for a number of Customer Service Representative job openings in Markham, ON - this is an in-office position that will have you working Monday to Friday, 8am - 4pm or 9am -5pm (no evenings, weekends). In this Customer Service...

  • Customer Service Representative

    6 months ago

    Toronto, Canada Makumba Acquisitions Full time

    Customer Service Representative **Duties**: - Communicate effectively in English and Spanish to assist bilingual customers - Analyze customer inquiries and provide appropriate solutions or recommendations - Upsell products or services to maximize sales opportunities - Conduct outbound calls to follow up with customers or provide additional...

  • Customer Service Representative

    4 weeks ago

    Toronto, Ontario, Canada LELAND INDUSTIRES INC. Full time

    Leland Industries Inc. is seeking a skilled Customer Service Representative to join our team. This is a full-time position with a competitive salary and excellent benefits.Job Description:We are looking for an individual who can provide exceptional customer service and support to our clients. As a Customer Service Representative, you will be responsible for...

  • Customer Service Representative

    7 months ago

    Toronto, Canada VB Full time

    We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...

  • Customer Service Representative

    7 months ago

    Toronto, Canada CB Canada Full time

    Customer Service Representative – Competitive Salary– Toronto, ONThe RoleAre you an excellent communicator, adaptable, and thrive in a customer-focused role? Are you passionate about pets and creating a safe, reliable transportation service for them? If so, we’re looking for you!The Paws Operations Team is looking for a Customer Service Representative...

  • Customer Service Representative

    2 months ago

    Toronto, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    beBee Professionals in Toronto is seeking a highly motivated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving customer complaints in a professional and courteous manner.Key Responsibilities:Provide...

  • Customer Service Representative

    4 weeks ago

    Toronto, Ontario, Canada McDonald's Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at McDonald's Canada. As a Customer Service Representative, you will be responsible for providing excellent customer service, working effectively in a fast-paced environment, and maintaining a safe and clean store.Key ResponsibilitiesProvide exceptional customer service to our...

  • Customer Service Representative

    1 week ago

    Toronto, Ontario, Canada McDonald's Full time

    We are currently seeking a Customer Service Representative to join our team at McDonald's Canada. In this role, you will be responsible for providing exceptional customer service and ensuring that every guest has a positive experience at our restaurants.About the JobAs a Customer Service Representative, you will be the face of McDonald's Canada and...

  • Customer Service Representative

    6 months ago

    Toronto, Canada GFL Environmental Full time

    GFL Environmental is looking for an experienced Customer Service Representative to be based out of our Weston Road, Toronto, Ontario location. The Customer Service Representative will assist in selling and promoting GFL’s solid services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions...

  • Customer Service Representative

    6 months ago

    Toronto, Canada GFL Environmental Full time

    GFL Environmental is looking for an experienced Customer Service Representative to be based out of our Weston Road, Toronto, Ontario location. The Customer Service Representative will assist in selling and promoting GFL’s solid services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions...

  • Customer Service Representative

    3 months ago

    Toronto, Canada Cascades Full time

    Welcome home!   At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:  Group insurance & retirement plan with company contributions Profit sharing plan (not once, but twice a year!) Employee assistance program Extraflex benefits program (wellness & lifestyle reimbursement...

  • Customer Service Representative

    6 months ago

    Toronto, Canada Annabella Bai - Desjardins Insurance Agent Full time

    **Customer Service Representative** - Desjardins Agent Team Member** Location: Markham Type: Full Time Desjardins Insurance is a leading Canadian insurance provider that offers a wide range of insurance products and services to individuals and businesses. We are known for our commitment to personalized service, competitive rates, and innovative solutions...