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Load Control

4 months ago

Richmond, Canada CLS Catering Services Ltd. Full time

**Load Control/Scheduler**:

- **Schedule is shift work/rotation. Must be available to work evenings, weekends and holidays.**_

**CLS Catering Services Ltd. - Richmond, BC (easy access to public transit or free onsite parking)**

Seeking an individual with good computer skills, highly organized and thrives in a fast paced, high pressure work environment. CLS Catering Services (part of LSG Sky Chef & Cathay Pacific) offers you the opportunity to be part of the inner workings of an exciting industry in a diverse and dynamic environment.

**Job Duties**:

- **Load Control**_
- Prepare and maintain Airline orders in the system.
- Generate, print and distribute Galley Tags, Galley Tag program and Airline Orders.
- Input data for meal cart and galley loading based on airline galley loading plans.
- Input catering load information at designated times throughout the day.
- Transfer information to various departments.
- Ensure all billing details are captured and recorded for each flight.
- Ensure incoming Customer Calls are logged.
- Answer and disseminate incoming telephone calls from the customer.
- Provide administrative support functions to both Production team and Operations team as needed.
- Coordinate meal increases/aircraft changes from customer requirements.
- Maintaining flight schedules.
- Other duties as assigned.
- **Scheduling**_
- Preparation of monthly staff shift schedules based on flight schedules.
- Maintain and update Daily shift schedules, taking calls from employees regarding shift times, absences, etc.
- Advising permanent and casual employees of their schedules (e.g. regular and overtime)
- Posting of final schedules after shift and vacation bids
- Ensure that all company policies are adhered to.
- Other duties as assigned.

**Skills and Abilities Required**:

- A solid working knowledge of Microsoft Office, Outlook, Excel, and database systems.
- Excellent customer service skills.
- Working knowledge of English a must.
- Effective problem solving skills.
- Able to multi-task in a fast paced environment and prioritize due to the time sensitive nature of the position.
- Detail orientated.
- Must have excellent interpersonal, communication skills
- Must be flexible with hours of work and adapt to schedule changes to accommodate operational requirements.
- Must be able to take direction from supervisory staff.
- Must be able to adapt to company directives and guidelines.
- Must have a positive demeanour and be a team player.
- Previous experience scheduling staff in a food service facility is an asset.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Richmond, BC V7B 1C2: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Canadian Work Permit/ Permanent Residence/ Canadian Citizen (required)