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Telecommunications Operator

4 months ago

Ottawa, Canada Royal Canadian Mounted Police Full time

Royal Canadian Mounted Police - Federal Policing
Ottawa (Ontario)
PO-TCO-01 - LES-TO-01 (Trainee), PO-TCO-02 - LES-TO-02
For further information on the organization, please visit Royal Canadian Mounted Police

**Closing date: 29 April 2024 - 23:59, Pacific Time**

**Who can apply**: Persons residing or employed in Ottawa (ON) and within a 250 kilometer radius of Ottawa (ON), within Canadian territory, extending to, amongst others, Kingston (ON), Pembroke (ON), Maniwaki (QC), Rigaud (QC).

**Important messages**:
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

**Duties**:
**Work environment**:
The Royal Canadian Mounted Police (RCMP) is looking for talented and skilled individuals to join our dynamic team. We offer a diverse, inclusive, respectful and healthy work environment. If you value teamwork, challenging assignments and are innovative, collaborative and value high quality service to clients, we want to hear from you

The RCMP Operational Coordination Centre (ROCC) is an innovative centre with an expanded mandate. It acts as the central point of emergency management process for RCMP Divisions, the broader Government of Canada and international partners. It is a secure, integrated command and control centre.

The ROCC operates 24/7 365 days of the year to monitor, support and coordinate the RCMP's official response to emergencies, law enforcement operations, major events, tips from the public and other crisis that could affect the safety or well-being of Canadians.

Our team is located at 73 Leikin Drive in Ottawa, Ontario (Barrhaven), in a modern building with plenty of free parking, convenient access to bus routes immediately outside of the building, free use of a gym, and a cafeteria onsite.

**Intent of the process**:
The immediate need is to staff positions on a term and indeterminate basis, with linguistic profiles BBB/BBB and an RCMP Top Secret Security Clearance.

The intent of the process is to establish a pool of qualified applicants for the training program.

Only the TCO-01 (trainee) who successfully complete the training program* will be placed in a pool of qualified TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the TCO-02 group and level.
- Upon initial appointment as a Telecommunications Operator Trainee, continued employment is conditional upon successful completion of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching.

**Positions to be filled**: Number to be determined

**Information you must provide**:
Your résumé.

A secondary school diploma, or a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma.

Degree equivalency

**The following will be applied / assessed at a later date (essential for the job)**:
Bilingual - Imperative (BBB/BBB)

Information on language requirements

Communication
Composure
Conscientiousness
Develops Self
Flexibility
Meeting Client Needs
Problem Solving
Teamwork

Effectively communicate - oral and written

Recall details such as addresses, phone numbers and licence plates while performing other tasks

Prioritize

Read Maps

Type 40 w.p.m. with less than 5% error rate*

**The following may be applied / assessed at a later date (may be needed for the job)**:
Asset Qualifications:
Call-taking or dispatching in a police agency

Experience providing advice or services to the public

Experience working in an environment that requires multitasking*
- Multitasking is defined as the performance of multiple tasks at one time.

Operational Requirements:
Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law).
Work on short notice and overtime to meet operational needs

**Conditions of employment**:
RCMP Enhanced reliability status with Top secret security clearance
Work shift work (24 hours a day, 7 days a week and 365 days a year)
Meet and maintain the medical profile standards established for the position
Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time

**Other information**:
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Indeterminate employees at the same group and level, or equivalent may be considered f