Manager Digital Experience

5 months ago

Toronto, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**Job Summary**:
As a member of the Digital Experience team, the Manager leads a team that develops digital propositions for our wealth advisor community - from website presence to social media and other marketing campaigns.

Reporting to the AVP, Digital Experience North America, this role is integral to the ongoing development and management of Digital initiatives to support the Manulife Wealth business in Canada.

**Responsibilities**:

- Oversee digital product development and website management, ensuring alignment with organizational goals and advisor needs.
- Partner with the marketing organization to scale advisor programs, for instance developing a tiered offering and re-assessing technologies used
- Management of vendor relationships
- Providing program overviews and offer high-level training to advisors, fostering strong relationships and enhancing program engagement.
- Lead the development and implementation of social media capabilities for advisors.
- In partnership with the advisor marketing team, develop training and marketing material targeted to the Advisors for the digital program.
- Collaborate seamlessly with business, technology, and compliance teams to facilitate efficient project execution and maintain program compliance.
- Lead a small team, providing guidance and support for their professional growth while achieving project objectives.
- Lead all aspects of the billing process for Advisor accounts, ensuring accuracy and timeliness.
- Act as a project manager when necessary, coordinating efforts to meet project milestones and deadlines.
- Cultivate and maintain strong relationships with Advisors and the business, ensuring a high level of satisfaction and engagement.
- Identify and escalate any potential risks to the business promptly, implementing mitigation strategies as needed.
- Possess a high-level understanding of technology and its interactions within the organization, facilitating effective communication and project execution.
- Demonstrate the ability to manage and handle conflicting priorities efficiently, maintaining a focus on critical business objectives.

**What are we looking for**
- 7+ years in the investment management industry
- Digital Marketing experience
- Solid project management background with demonstrated ability to deliver with efficiency, accuracy and timeliness.
- Strong oral and written communication skills
- Strong interpersonal skills that model corporate core values
- Sound business acumen, judgment, and decision-making
- Self-motivated, organized.

**What can we offer you?**
- A competitive salary and benefits packages
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance. Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all collaborators and has a positive social and environmental impact.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

**Manulife is an Equa

  • Digital Experience Strategy Manager

    4 weeks ago

    Old Toronto, Canada Loblaw Digital Full time

    Transform the Digital Landscape with Loblaw DigitalWe are seeking a seasoned Digital Experience Strategy Manager to join our team at Loblaw Digital. As a key member of our PC Optimum digital team, you will be instrumental in redefining the digital loyalty experience.About the RoleThe Digital Experience Strategy Manager will lead the integration of PC Optimum...

  • Digital Marketing Manager

    6 months ago

    Toronto, Canada Art & Science Digital Experience Design Full time

    Do you thrive building data-driven digital marketing strategies and presenting them with confidence? Are you a Google Stack expert who sees the bigger picture and understands how local SEO fuels paid search success? If so, we want to hear from you! **INCLUSIVITY AND ACCESSIBILITY**: **WHO WE ARE**: Art & Science is a full-service marketing agency with...

  • Manager, Digital Experience Strategy

    4 months ago

    Old Toronto, Canada Loblaw Digital Full time

    At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of...

  • Digital Experience Strategist

    1 month ago

    Old Toronto, Ontario, Canada Loblaw Digital Full time

    Join Our Team as a Digital Experience StrategistLoblaw Digital is seeking a talented Digital Experience Strategist to join our team. As a key member of our PC Optimum digital team, you will play a crucial role in redefining the digital loyalty experience and making it seamless and enjoyable for every Canadian.The Impact You'll MakeYou will lead the...

  • Digital Experience Strategy Director

    4 weeks ago

    Old Toronto, Canada Loblaw Digital Full time

    We are seeking a seasoned Director of Digital Experience to lead the vision, roadmap, and execution of best-in-class digital experiences across all customer touchpoints for Joe Fresh e-commerce. This role will be crucial in shaping the overall strategy, vision, mission & culture for the cross-functional team.Key Responsibilities:Develop and execute a...

  • Digital Experience Strategy Director

    4 weeks ago

    Old Toronto, Canada Loblaw Digital Full time

    We are seeking a strategic and passionate leader to drive the vision, roadmap, and execution of best-in-class digital experiences across all customer touchpoints for Joe Fresh e-commerce. You will be a champion for the customer, ensuring that every interaction with our brand is seamless, engaging, and drives meaningful business results.Key...

  • Digital Experience Strategy Lead

    2 weeks ago

    Old Toronto, Canada Loblaw Digital Full time

    Job OverviewWe are seeking an experienced Digital Experience Strategy Lead to join our team at Loblaw Digital. The successful candidate will be responsible for redefining the digital loyalty experience and integrating PC Optimum within various lines of businesses.Key ResponsibilitiesEnable a seamless digital experience for PC Optimum members by surfacing...

  • Digital Shopping Experience Lead

    1 week ago

    Toronto, Ontario, Canada Loblaw Digital Full time

    Compensation: $120,000 - $180,000 per annum.Loblaw Digital is a team responsible for building and operating the online businesses of Canada's largest retailer. We are an entrepreneurial, fast-paced, and collaborative group transforming the way Canadians shop by creating leading eCommerce experiences in various spaces.We're looking for a talented individual...

  • Digital Experience Strategist

    1 week ago

    Toronto, Ontario, Canada William Thomas Digital Full time

    Job DescriptionWe are seeking a Strategy Director to join our team at William Thomas Digital, a leading personalization agency and CRM consultancy.About the RoleLeverage strategic skills, data expertise, and CRM knowledge to drive 1:1 marketing initiatives and lifecycle programming for diverse clients.Lead projects and programs, synthesizing customer-first...

  • E-commerce Director for Digital Experience Strategy

    2 weeks ago

    Old Toronto, Canada Loblaw Digital Full time

    Loblaw Digital is a fast-paced and entrepreneurial team that builds and operates the online businesses of Canada's largest retailer. We're looking for a strategic and passionate Director of Digital Experience Strategy to lead the vision, roadmap, and execution of best-in-class digital experiences across all customer touchpoints for Joe Fresh e-commerce.The...

  • Manager Digital Experience

    5 months ago

    Toronto, Canada Toronto Metropolitan Full time

    **About Toronto Metropolitan**: At the intersection of mind and action, Toronto Metropolitan University (TMU) is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines...

  • Digital Operations Manager

    1 week ago

    Old Toronto, Canada Loblaw Digital Full time

    Loblaw Digital is a team of innovators, designers, and technologists working together to create leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, loyalty, and apparel spaces.Senior Manager Implementation and Training OpportunityWe are looking for a highly skilled Senior Manager Implementation and Training to lead our...

  • Digital Advertising Solutions Manager

    1 week ago

    Toronto, Ontario, Canada Loblaw Digital Full time

    We are seeking an experienced Digital Advertising Solutions Manager to join our team at Loblaw Digital. As a Senior Product Manager, Advertising Platforms, you will have the opportunity to define and evolve our advertising platform.Key Responsibilities:Develop the vision and roadmap for your product portfolio, ensuring alignment with stakeholder needs and...

  • Manager, Digital Experience

    6 months ago

    Toronto, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,400 GTAA employees work non-stop with our partners and agencies to deliver a safe and welcoming airport experience at Canada’s leading global hub airport, Toronto Pearson.** **The impacts of the pandemic have been significant to our industry, yet we remain...

  • Digital Account Manager

    1 month ago

    Toronto, Ontario, Canada William Thomas Digital Full time

    About William Thomas DigitalWe're a leading digital transformation agency, recognized as one of Canada's fastest growing companies. Our mission is to help brands succeed in a rapidly changing world.Account Executive RoleWe're seeking a skilled Account Executive to join our award-winning team. As a key member of our Account Service Team, you'll be responsible...

  • Ecommerce Experience Manager

    1 month ago

    Old Toronto, Canada Loblaw Digital Full time

    As a key member of the Loblaw Digital team, you will be responsible for developing and executing the online shopping experience strategy, collaborating with cross-functional teams to ensure alignment with broader business objectives. You will also manage Specialist, Online Shopping Experience, providing coaching, mentorship, and guidance.Main...

  • Digital Project Manager

    6 months ago

    Toronto, Canada Yeeboo Digital Inc. Full time

    Here’s the question - do you want to join a passionate team of technical, marketing and project management experts who are always asking, **“What can we do better?”** We pride ourselves on continuous improvement through learning, doing and learning some more. Our clients not only look to us for project leadership, strategy and solutions yet they also...

  • Digital Experience Manager

    4 weeks ago

    Toronto, Ontario, Canada Mondelēz International Full time

    About This RoleWe are seeking a highly skilled Digital Experience Manager to join our team at Mondelēz International. As a key member of our marketing team, you will be responsible for leading the development and deployment of our social and digital strategy across our brands in Canada.Main ResponsibilitiesProvide thought leadership on organic social media...

  • Digital Experience Manager

    3 weeks ago

    Toronto, Ontario, Canada Publicis Groupe Full time

    About the RoleWe are seeking a skilled Community Manager to join our team at Publicis Groupe. As a key member of our digital and social media strategy team, you will be responsible for creating and implementing integrated social media and influencer campaigns that engage, inspire, and persuade communities and buyers.Key Responsibilities- Assist in creating...

  • Director, Digital Experience Strategy, Joe Fresh

    4 weeks ago

    Old Toronto, Canada Loblaw Digital Full time

    At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of...