Support Worker
5 months ago
Jeneece Place is a project of the Children’s Health Foundation of Vancouver Island - a temporary home where families can stay together when one of their children needs medical services in Victoria. Jeneece Place is located a two-minute walk from the entrance of the Victoria General Hospital and has ten bedrooms. There is also a communal kitchen, dining, living, games and media rooms, and an outdoor area where kids can play. The facility is open year-round, is staffed 24 hours a day (one person per shift), and is wheelchair-accessible and barrier-free.
The successful applicants will demonstrate experience maintaining a clean, comfortable, safe and secure home setting, working with volunteers, and providing reception services. The ability to communicate well with a variety of stakeholders in addition to some familiarity with basic software is required.
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The staff team of Jeneece Place ensures the overall effective hosting and running of the house. Responsibilities include all aspects of housecleaning, laundry, reception and hosting, volunteer coordination, and some guest registration. As the public face of Beacon Community Services at Jeneece Place, staff will be expected to model the values and vision of Beacon Community Services, and our partner the Children’s Health Foundation of Vancouver Island.
**TASKS AND RESPONSIBILITIES**:
The staff's role is to host families using Jeneece Place facilities. Staff will:
- Support the booking and registration of families, ensuring adherence to policies, regulations and house rules.
- Ensure high standards of housekeeping:
- the cleanliness and readiness of the kitchen and dining areas to allow families to cook for themselves
- rooms are kept in good order and are clean for new arrivals.
- Ensure all common areas are kept clean and are used appropriately.
- Work with volunteers who bring in additional programs and support for family members living at Jeneece Place.
- Tactfully handle issues that arise with families over non-compliance with house rules or policies.
- Ensure ongoing household laundry and cleaning.
- Check building maintenance following daily, monthly and annual inspection lists.
- Other tasks as they arise.
**SKILLS AND ABILITIES**:
- Excellent communication skills with particular emphasis on communication with house families
- Organized and self-motivated
- Ability to operate simple scheduling software
- Skilled in the use of MS 365 (Excel, Outlook, Word)
- Ability to undertake some physical work (household-level laundry and cleaning)
- Ability to multi-task and willingness to undertake any job required in the day-to-day running of a large household
- High housekeeping standards
- Ability to work as a member of a team
**EDUCATION AND EXPERIENCE**
- Experience in the hospitality sector
- Housekeeping experience
- Previous experience working with volunteers is considered an asset
**ADDITIONAL INFORMATION**:
Beacon Community Services serves vulnerable populations including seniors, people with disabilities and children. Protecting these people and our teams on whom they rely is critical to us. Accordingly:
- All successful applicants must consent to a Solicitor General’s Criminal Record Check.
- All successful applicants are required to disclose their COVID-19 vaccination status upon hire. Vaccination is a requirement at Jeneece Place.
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