Franchise Services Specialist

5 months ago

Vancouver, Canada Expedia Partner Solutions Full time

**Franchise Services Specialist**

Expedia Cruises is seeking an experienced Specialist to join the Franchise Services team to support franchisees through various key milestones of franchise ownership. You will be part of a team committed to the ongoing success of our network of franchisees and who are passionate about powering global travel for everyone, everywhere.

In this position, you will play a critical role in managing the store refranchise process and ultimately ensuring a smooth transition of ownership between current and new franchisees. Your ability to guide others through a defined process, achieving milestones and meeting deadlines is paramount to be successful in this role. You will also assist franchisees in meeting brand and operational requirements and support in the store sunset process. You will help drive the asset value of existing franchisees by ensuring stores adhere to our published brand and operating procedures during these processes.

What you’ll do:

- Manage and execute the Expedia Cruises refranchise program which assists franchisees in achieving their exit strategy goals after building a successful business
- Educate current franchisees and approved buyers on the refranchise process and requirements to complete the sale of the business
- Facilitate the refranchise process and mediate negotiations between buyer and seller
- Review offers and Purchase and Sale Agreements to ensure they meet Franchisor requirements
- Initiate the transfer of ownership and required changes in the internal system
- Conduct follow up as needed for store upgrades required following refranchise completion
- Work cross-functionally with other departments to execute processes and meet deadlines
- Support in completing the full store sunset process including procedure review with franchisees, managing booking transfers, database contact transfers and other ad-hoc projects as required
- Guide franchisees through defined processes and communicate requirements and deadline
- Maintain and update all process documentation, resources and assets

Who you are:

- 3-5 years experience in account or client management
- Degree in business or related discipline
- Attention to detail and accuracy while being able to multi-task is critical
- Previous experience in Mergers and Acquisitions is an asset
- Solid interpersonal skills including cross-functional team collaboration and service oriented
- Strong written and oral communication skills in complex scenarios
- Multi-tasker able to manage multiple projects at varying stages of completion
- Critical thinking and problem-solving are required traits
- Solid financial business acumen with the ability to read and interpret contracts, purchase & sale agreements, and financial information
- Ability to be ultra-responsive with heightened follow up

LI-SL2

**About Expedia Group**

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

  • Director of Franchise Development

    6 months ago

    Vancouver, Canada Victoria Netwitt Full time

    POSITION TITLE: Director of Franchise Development REPORTS TO: Thomas Nguyen, CEO LOCATION: Vancouver, BC SUMMARY The Director of Franchise Development is responsible for growing the Almond Nail Bar brand through the increase of locations across Canada and achieving defined targets by identifying and executing a sales plan that addresses the...

  • Franchise Capture Supervisor

    5 months ago

    Vancouver, Canada Electronic Arts Full time

    Our Marketing Team at large exists to tell the story of Electronic Arts and expand the positive power of play. This encompasses all our amazing games and experiences, including The Sims, Madden NFL, EA SPORTS FC, Apex Legends, Battlefield 2042, and It Takes Two. At the forefront of building meaningful relationships with our players around the world, we're a...

  • Director Global Operations-Franchise

    1 month ago

    Vancouver, Canada Electronic Arts Inc. Full time

    As part of the Global Commercial Operations Portfolio team, this exciting and forefront role is the Operations franchise leader for a portfolio of EA SPORTS & other Franchises (Football Club, NHL, UFC & more) business responsible for supporting our Studio, Global Publishing, Brand Marketing and Corporate Partners by providing operational inputs, guidance,...

  • Director of Franchise Development and Marketing

    5 months ago

    Vancouver, Canada Freshslice Pizza Full time

    **Company Overview**: FreshSlice Pizza is a leading pizza franchise known for its commitment to quality ingredients and exceptional customer service. With a strong presence across Canada, we're expanding our footprint into the United States, aiming to bring our delicious pizzas to even more customers. As we embark on this journey, we're seeking a dynamic and...

  • Operational Excellence Specialist

    2 months ago

    Vancouver, Canada AFC Franchise Corp. Full time

    **Purpose of the Position**: The Operations Excellence Coach (OEC) plays a pivotal role in ensuring the sustained success and profitability of Zenshi franchises. This role focuses on mentoring and guiding franchisees to master Zenshi's operational, financial, and marketing frameworks, thereby ensuring consistent excellence across all locations. The OEC is...

  • Franchise Operations Portfolio Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Electronic Arts Inc. Full time

    As a key member of the Global Commercial Operations Portfolio team at Electronic Arts Inc., this exciting role is responsible for leading the Operations franchise for a portfolio of EA SPORTS & other Franchises (Football Club, NHL, UFC & more) business. The successful candidate will provide operational inputs, guidance, scenario planning, and expertise to...

  • Food Service Team Lead

    6 days ago

    Vancouver, British Columbia, Canada Heirs Pears Franchise Ltd. Full time

    Job DescriptionWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Heirs Pears Franchise Ltd.About the RoleThis is a permanent, full-time position that offers a competitive salary of $60,000 per year. As a Food Service Supervisor, you will be responsible for supervising and coordinating the activities of staff who...

  • Regional Manager

    3 months ago

    Vancouver, Canada Chatime Canada Full time

    **OPPORTUNITY: REGIONAL MANAGER (Franchise Business Coach)** **About Kevito Group Ltd** At Kevito Group, we are dedicated to revolutionizing the Quick-Serve Restaurant industry by building premier Asian-inspired food and beverage brands that revolutionize the marketplace. Our portfolio of successful brands boasts a combined footprint of 90 locations across...

  • Head of Franchise Marketing-hockey, Fighting

    5 months ago

    Vancouver, Canada Electronic Arts Full time

    The **Head of Franchise Marketing** is a leadership role that oversees brand strategy, product marketing, and growth for our EA SPORTS Brands including Hockey, Fighting, and Motorsports. You will sit within the Experiences Organization (XO) and will report into the GM/SVP Publishing, EA SPORTS. Working in close collaboration with EA SPORTS studio...

  • Global Operations Leader for EA SPORTS Franchises

    4 weeks ago

    Vancouver, British Columbia, Canada Electronic Arts Inc Full time

    Job SummaryAs a key member of the Global Commercial Operations Portfolio team, this exciting role is responsible for leading the Operations franchise for a portfolio of EA SPORTS & other Franchises (Football Club, NHL, UFC & more).Key ResponsibilitiesLead the Operations franchise for a portfolio of EA SPORTS & other FranchisesDevelop and implement strategies...

  • Food Service Team Lead

    3 weeks ago

    Vancouver, British Columbia, Canada Heirs Pears Franchise Ltd. Full time

    Job Title: Food Service Team LeadJob Summary: We are seeking a skilled Food Service Team Lead to join our team at Heirs Pears Franchise Ltd. As a Food Service Team Lead, you will be responsible for supervising and coordinating the activities of staff who prepare and portion food, ensuring that food and service meet quality control standards.Key...

  • Food Service Manager

    2 days ago

    Vancouver, British Columbia, Canada Heirs Pears Franchise Ltd. Full time

    OverviewWe are seeking an experienced Food Service Supervisor to join our team at Heirs Pears Franchise Ltd. As a key member of our food service team, you will be responsible for leading a team of food service professionals and ensuring that our customers receive exceptional service.SalaryThe estimated salary for this position is $45,000 - $60,000 per year,...

  • Food Service Manager

    6 days ago

    Vancouver, British Columbia, Canada Heirs Pears Franchise Ltd. Full time

    Job OverviewWe are seeking a skilled Food Service Supervisor to join our team at Heirs Pears Franchise Ltd.Key Responsibilities:Establish efficient work schedules and coordinate staff activities in a fast-paced coffee shop or restaurant environment.Train staff on job duties, sanitation procedures, and safety protocols to maintain high-quality food and...

  • Food Service Team Lead

    4 weeks ago

    Vancouver, British Columbia, Canada Heirs Pears Franchise Ltd. Full time

    Job SummaryWe are seeking a highly skilled Food Service Supervisor to join our team at Heirs Pears Franchise Ltd. As a key member of our food service team, you will be responsible for overseeing the daily operations of our coffee shop and restaurant, ensuring that our customers receive exceptional service and high-quality food.Key ResponsibilitiesSupervise...

  • Food Service Team Lead

    4 weeks ago

    Vancouver, British Columbia, Canada Heirs Pears Franchise Ltd. Full time

    Job SummaryWe are seeking a highly skilled Food Service Supervisor to join our team at Heirs Pears Franchise Ltd. The successful candidate will be responsible for supervising and coordinating the activities of staff who prepare and portion food, as well as training staff in job duties, sanitation, and safety procedures.Key ResponsibilitiesEstablish methods...

  • Food Service Team Lead

    4 weeks ago

    Vancouver, British Columbia, Canada Heirs Pears Franchise Ltd. Full time

    Job Title: Food Service Team LeadJob Summary: We are seeking a highly motivated and experienced Food Service Team Lead to join our team at Heirs Pears Franchise Ltd. As a Food Service Team Lead, you will be responsible for supervising and coordinating the activities of staff who prepare and portion food, ensuring that food and service meet quality control...

  • Food Service Team Lead

    3 weeks ago

    Vancouver, British Columbia, Canada Heirs Pears Franchise Ltd. Full time

    Job Title: Food Service Team LeadJob Summary: We are seeking a highly motivated and experienced Food Service Team Lead to join our team at Heirs Pears Franchise Ltd. As a Food Service Team Lead, you will be responsible for supervising and coordinating the activities of staff who prepare and portion food, ensuring that food and service meet quality control...

  • Food Service Team Lead

    4 weeks ago

    Vancouver, British Columbia, Canada Heirs Pears Franchise Ltd. Full time

    Job Title: Food Service Team LeadJob Summary: We are seeking a skilled Food Service Team Lead to join our team at Heirs Pears Franchise Ltd. The successful candidate will be responsible for supervising and coordinating the activities of staff who prepare and portion food, as well as training staff in job duties, sanitation, and safety procedures.Key...

  • Restaurant Management Team Lead

    3 days ago

    Vancouver, British Columbia, Canada Heirs Pears Franchise Ltd. Full time

    About Heirs Pears Franchise Ltd.We are a dynamic organization with a passion for delivering exceptional dining experiences. Our team is dedicated to providing top-notch customer service and creating a welcoming atmosphere for all guests.

  • Food Service Team Lead

    4 weeks ago

    Vancouver, British Columbia, Canada Heirs Pears Franchise Ltd. Full time

    Job Title: Food Service Team LeadJob Summary: We are seeking a highly motivated and experienced Food Service Team Lead to join our team at Heirs Pears Franchise Ltd. As a Food Service Team Lead, you will be responsible for supervising and coordinating the activities of staff who prepare and portion food, ensuring that food and service meet quality control...