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Team Lead/disability Management Specialist

4 months ago

Sherwood Park, Canada Organizational Solutions Full time

Do you have over 8+ years in case management and leading teams? At OSI, we offer more than career opportunities, work is core to our well-being and sense of self. We hire healthcare/disability management professionals to manage claims from start to finish and support the organizational vision. Our team is educated and well trained in best-practice disability management. Plus, they’re supported by the best technology, resources, and information available.

The Team Lead role you are part of the management team that creates a team environment, fostering inclusivity and positive connections. You will strive to achieve company and client success by directing and leading the team to achieve objectives, goals, performance management, training, and development. Your ability to adapt to various situations, environment, and challenges, will be crucial to your success. The team lead is responsible for being a resource to your team members regarding any aspect of the role: claim / case management; return to work strategies; proactive care management; complex claim review, support and strategies; reporting; and key performance metrics monitoring. In addition, the Team Lead is there to ensure that the team is following the Core Values and emulating Core Competencies so that OSI achieves our vision for the future.

**Primary Duties and Responsibilities**:

- Meet with team members on a monthly basis with a specific agenda / criteria to capture performance indicators
- Review all cases over 20 business days in duration for duration mitigation strategies
- Coach and mentor Recovery Facilitators to enhance knowledge and outcomes
- Encourage and facilitate goal setting in line with company goals
- Ability to review cases to determine (in)appropriate action and provide effective feedback to team members
- Aggressively manage and provide strong strategies to eliminate lost time / return to work and assist others with any complex or lost time claims
- Understand OSI’s claim management system(s) and have the ability to provide guidance to team members to navigate in the most efficient way
- Maintain scheduled appointments with team including the development and follow up with Individualized Development Plans (IDPs), Performance Improvement Plans, and Professional Development Reviews (PDRs)
- Act as a liaison between a Client Lead and team member for any improvement opportunities
- Responsible for case load organization, distribution, and communication
- Assist team members by coaching, brainstorming solutions, and follow up to ensure success
- Information sharing
- Explore innovative strategies to reduce duration and increase RTW
- Provide strong strategies to reduce claim duration
- Participate in monthly Team Lead meetings
- Follow up with any missing claim actions or information
- Review and track monthly KPM Reports that is produced by the team member
- Work with the Team Lead Resource to cascade trends to their respective team
- Participate in the daily huddles with Team Lead Resource
- Lead by example within the organization
- Participate in committees to ensure ongoing progress of organization

**Required Competencies**:

- _**DM TL Only**_ - Registered professional designation / certification or working towards is an asset: (RN, RPN, Kin., RRP, or other related healthcare background; Certified Disability Management Practitioner / Certified Return to Work Coordinator
- _**WC TL Only**_ - Paraglegal / Relevant experience in Workers’ Compensation Case Management / Return-To-Work Initiatives / WCB Appeals experience / multi-provincial Experience Rating
- Relevant experience in Disability Management / Claims Adjudication / Return-To-Work Initiatives / STD and LTD Claims Management
- Healthy view and understanding of mental health
- Strong negotiation skills
- Critical Thinking Skills, analytical reasoning
- High sense of urgency and prioritization skills
- Excellent Customer Service and communication skills
- Able to work as a key member of a team as well as independently
- Ability to work within set procedure and policy to ensure the privacy protocols and standard operating procedures are adhered to at all times
- Strong proficiency and skills in the Microsoft Office Suite, and have the ability to learn an internal database system
- Solution focused
- Highly accountable
- Love of learning
- Emotional intelligence and the ability to appreciate different levels of experience providing appropriate support
- Abide by company policy, i.e. no gossip, Health & Safety, etc.

**Working Conditions**:

- Office environment
- Ability to sit for prolonged periods of time
- Occasional travel to other offices and client locations when needed - Less than 15%

**Reporting Relationship**:

- Accountable to assigned Resource Lead
- Self-managed company, accountable to KPMs and goals

**What’s in it for you?**
- Our commitment to service excellence and quality, innovation and talent development
- Career progression is based on solid per