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Technical Analyst

4 months ago

Nanaimo, Canada Mosaic Forest Management Corporation Full time

**Explore A Career At Mosaic**
Operating for over a century on Vancouver Island and coastal BC, Mosaic Forest Management is Canada’s largest private timberland producer. We take pride in our land base and have a long-term view of managing our trees and the eco-systems in which they grow.

**The Opportunity**
Mosaic is seeking a **Technical Analyst** to work out of our Nanaimo office on Vancouver Island, British Columbia.

**The Role**
Reporting to the Manager of Infrastructure, Hosting and Cloud Services, the primary role of a Technical Analyst is to support the client side technical components (hardware & software) of the organization’s operations and corporate computing environments. The Technical Analyst will also support the Systems Administration team in various aspects of the core infrastructure.

Specific responsibilities include but are not limited to:

- Triage helpdesk tickets & gather details to inform and support ticket resolution;
- Assessment and documentation of actions taken to remediate problems/requests;
- Remote and on-site support of client computing environment;
- Escalate complex tickets and work with the team to formulate solutions;
- Procurement, asset tracking, inventory, setup & deployment of end user hardware/software;
- Onboarding/offboarding/change management of domain users & hardware;
- LAN/WAN/Internet/Extranet network support and administration;
- Management of the client computing refresh program;
- Ensuring computing resources comply with the security requirements of the organization;
- Mobility Management of mobile devices;
- Education & training of end users in using hardware & software; and
- Documenting new & existing procedures.

**Required Skills and Experience**
- Degree or Diploma in a computer/IT related discipline;
- 1 year + work experience in a computer/IT related role;
- Valid Class 5 driver’s license or equivalent;
- Experience supporting Windows 10/11 Desktop environment;
- Experience supporting Microsoft products including MS Office, SharePoint, O365, OneDrive;
- Administrator experience with Windows Server, Active Directory, O365, GPO;
- Working knowledge of networking topologies/protocols (i.e., TCP/IP, DNS, DHCP, Static IP, etc.);
- Experience with virtualized environments;
- Demonstrated ability to take initiative in identifying and resolving issues;
- Proven capability to work effectively both independently and within a team environment;
- Strong interpersonal and communication skills;
- Strong documentation skills; and
- Demonstrated commitment to safety in the workplace.

**What You Get**
Mosaic Forest Management is one of BC’s Top 100 Employers. We are proud of our highly collaborative, respectful, and innovative work environment. Our employees are empowered with high levels of role autonomy and the ability to make decisions and lead change.

Our pay-for-performance compensation philosophy is a key driver of our culture and includes competitive compensation and benefits, a bonus based on individual and company performance, a company-funded defined contribution pension plan, paid vacation, and a health and fitness reimbursement program.

Our employees are also eligible for a variety of other benefits and perks, including but not limited to hybrid work options, maternity/parental leave top ups, a camping benefit and free firewood.

**Compensation**
The annual salary range for this position is $65,000 to $80,000. Individual compensation is commensurate with skill, relevant experience, and education.

**To Apply**

**About Mosaic** **Forest Management**
Mosaic Forest Management Corporation is in the business of sustainable forest stewardship, managing private timberlands and Crown forest tenures in Coastal British Columbia for more than a century.

Mosaic employs several thousand people directly and indirectly, and is committed to achieving positive economic, social and sustainability outcomes from the working forest.

The Mosaic land base spans across beautiful Vancouver Island. Beyond generating strong economic returns, we manage our private forest lands to protect the cultural values of our Indigenous partners, provide sustainable forest stewardship and environmental services, and offer a variety of recreational opportunities, scholarships, and donations to our neighbouring communities.