Assistant Banquets Manager

3 months ago

Victoria, Canada Hotel Grand Pacific Full time

Are you a hospitality enthusiast with supervisory experience across varied food & beverage outlets? Hotel Grand Pacific is recruiting an Assistant Banquet Manager to join our food & beverage department.

Located on Victoria’s beautiful inner harbour, we are a Preferred hotel home to the gorgeous Fathom Restaurant and Lounge, the cozy Courtyard Café, and beautiful function spaces.

An adaptable and hands-on individual, the assistant banquet manager will support the restaurant, room service, banquet and cafe teams, working with department managers to ensure operations run smoothly.

If you thrive in a role that has variety and love creating exceptional guest experiences, this could be the position you've been looking for

**Duties**:

- Supervise food & beverage outlets in the absence of the department manager(s).
- Monitor food & beverage quality before service to ensure exceptional guest satisfaction.
- Ensure professional and efficient service is provided to all guests.
- Professionally and promptly respond to escalated guest complaints or concerns.
- Assist with event set up, hosting, and serving as required.
- Assist with the recruitment, onboarding, training, and coaching of food & beverage employees.
- Assist with preparing staff schedules and submitting time sheets to payroll.
- Assist with inventory control.
- Other duties as assigned by the Food & Beverage Manager or designate.

**What We’re Looking For**:

- At least 3 years of recent supervisory experience in food & beverage, ideally including within a hotel environment
- Experience with Banquet functions
- Must have valid Serving it Right and Food Safe Certification
- Professional written and verbal communication skills
- Committed to providing exceptional guest experiences
- Proven coaching skills and problem-solving abilities
- Comfortable working in a high-volume environment and able to adapt to changing demands
- Able to maintain exceptional standards of personal presentation
- Professional and accountable, with a high level of integrity
- Hospitality Management degree/diploma an asset.

**Why Choose Us?**
- Professional and supportive work environment with a high regard for employee safety and continued development
- Complimentary onsite parking
- Excellent extended benefits (Life and AD&D, Health, Dental, Vision, and an Employee and Family Assistance program.)
- Matching Group RRSP after 1 year
- Subsidized meal program
- Dry cleaning allowance
- Discounted membership for Victoria Athletic Club
- Food discounts in both our Courtyard Café and Fathom Restaurant
- Discounted room rate for family and friends
- Employee recognition & referral program
- Treat days, employee events and an annual employee party
- We are an equal opportunities employer and value diversity in our team
- We are Biosphere Certified and committed to developing positive environmental initiatives.
- Hotel Grand Pacific is committed to creating an inclusive and accessible interview process. Any applicants that will require accommodations during the screening process are encouraged to contact 250 380-4490 to discuss their needs._

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