Hostel Attendant

**P**osition Title**:Hostel Attendant

**Classification**:Full-Time, Permanent. Weekends and evenings are required. 37.5 hours per week.

**Wage**: $18.50/hour

**Application Closing Date**:Open until filled

**Staff Accommodation**: Not available

**Start Date**: As soon as possible

**Location**:Canmore HI Hostel,** **201 Indian Flats Road, Canmore, AB, T1W 2T8**

**Responsibilities**

**Front Desk and Reservations**:

- Greet and assist hostel guests in a friendly and professional manner.
- Check-in and check-out guests, creating a seamless arrival and departure experience.
- Provide information on Hostel facilities, local community, and create reservations for the Canmore hostel.
- Answer phone calls from guests with hostel inquiries.
- Handle guest complaints and conflict resolution to ensure satisfaction.
- Making hostel reservations if needed.
- Daily usage of Teams and our property management system.

**Housekeeping**:

- Perform daily housekeeping duties to ensure cleanliness and orderliness of hostel common areas and guest rooms.
- Change bed linens, clean bathrooms, vacuum, mop, and ensure rooms are ready for guest arrival.
- Perform housekeeping duties as needed, this may include deep cleans, facility checks.
- Maintain inventory of cleaning supplies as needed, and ensure that stock of stored and used in a safe manner.

**General Responsibilities**:

- Maintain a positive and welcoming atmosphere for guests.
- Adapt to any additional duties or responsibilities assigned within the hostel environment.

**Qualifications and Skills**:

- Positive and engaging personality.
- Strong communication and interpersonal skills.
- Attention to detail and commitment to maintaining a clean environment.
- Time management to ensure tasks are completed in a timely and effective manner.
- Previous travel, hostel, or customer service experience is an asset.
- Ability to lift up to 50lbs and roll objects up to 75lbs.
- Fluency in a second language is an asset.

**About the ACC**:The ACC is a not-for-profit organization established in 1906 that has grown to include 33 backcountry huts and 25 volunteer-run sections across the country. We also organize seasonal programs, such as our annual General Mountaineering Camp, as well as Shadow Lake Lodge and our hostel in Canmore. We have a rich history in Canadian Mountaineering and a dynamic team at the office to manage our diverse portfolios.

**Position Overview**: Operating 7 days a week from the ACC Clubhouse, Clubhouse Housekeepers are responsible for ensuring that the hostel is kept clean and hygienic by performing housekeeping duties in accordance with Alpine Club of Canada policies and procedures and mission statement. This position is responsible for performing regular cleaning duties and laundry duties.

**Benefits**:

- 10 Vacation Days to start.
- ACC Membership.
- Use of ACC Mountain Huts - pending availability.
- 12 Statutory Holidays.
- 1 Sick Day per Month, max 12 Days per year.
- Wellness Spending Account - after probationary period.
- Health and Dental - after probationary period.
- Short and Long Term Disability - after probationary period.
- Critical Illness Insurance - after probationary period.
- RRSP Matching Program - 1 year after employment.

**How to Apply**:

- Why you want to work at the ACC and as a Hostel Attendant for the ACC.
- What interpersonal qualities you have that would make you a great addition to our team.
- The technical highlights of your experiences that would make you a great fit for this role.