Service Coordinator

3 weeks ago

London, Canada Trojan Technologies Full time

**Are you **

Interested in working for a company that is dedicated to sustainability?

Looking for a friendly and supporting team?

If so, read on

Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.

**We offer**:

- Flexible working hours
- Professional onboarding and training options
- Powerful team looking forward to working with you
- Career coaching and development opportunities
- Health benefits
- RRSP

**About the Role**

As a **Service Coordinator** at Trojan Technologies, you will work closely with a Project Manager to help our customer meet their water quality objectives. This includes customer guidance through the installation and commissioning activities until our provided solution has started and working as intended. This is a coordination role where emphasis will be on developing understanding of our water quality products and working closely with our customers. This role will support customers in the form of scheduling and providing needed service documentation to field technicians and continuous status communication to customers and field technicians during each stage of the installation projects.

**_ This role will be apart of the Service Operations Department and will be on a Hybrid structure located in London, ON, with travel up to 10%._**

**The essential responsibilities of the job include**:

- Cultivate key customer relationships to interpret their needs and requirements
- Develop plans for a service technician visiting customer sites; Ensure scope of work, parts, tools, and resources are arranged to enable a successful customer experience
- Support Project Managers by assisting with the review of installation documents and pictures and present solutions as required, to ensure site readiness for service technicians
- Manage all Field Technician’s schedules to ensure alignment with customer needs.
- Active part in driving continuous improvement to technical documents and field related processes.

**Are you qualified?**
- 1-3 Years of industry experience or customer service experience
- Experience with schedule coordination
- Experience working with cross-functional teams such as Engineering, Sales and Operations to help resolve site specific difficulties
- Strong attention to detail skills
- Strong written and verbal communication skills
- Strong organizational and multitasking skills

Every person is unique, but we all have something in common: the need for safe, clean water. And it’s only by bringing together people with diverse ideas, perspectives, and backgrounds that we can solve the complex water problems of our changing world.

At Trojan Technologies, we believe success for all comes from the contributions of every single one of us. That’s why we foster an environment where every associate has a voice, is valued and respected, and feels safe sharing their thoughts. After all, sharing our different viewpoints and experiences is what enables us to find creative and innovative ways to accomplish our shared goals.

Trojan is proud to be part of a corporation that is bringing water and environmental businesses together under the unified purpose of safeguarding the world’s most vital natural resources. Want to ensure the world has the clean water it needs? Then become part of the team that’s making it happen.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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