Customer Service Representative

6 months ago

Ottawa, Canada Skyservice Full time

Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

**Your future at Skyservice**:
Here at Skyservice we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our Clients. We focus on excellence and are committed to support and develop our teams
**Customer Service Representative**: Contract position for six months.

**JOB QUALIFICATIONS**:
Provide high standards of service to customers in accordance with the Skyservice philosophy, ensure efficient and courteous arrivals and departures of customers;
Communicate via ground/air Unicoms and radios;
Maintain clear and concise communications between linecrew and concierge; ensure proper coordination with the courtesy van drivers;
Maintain, monitor, and update systems (may not be required at all locations);
Bill and update the landing fee system (Toronto only);
Maintain, monitor, and update the system and advise Line Service Crew accordingly;
Follow all billing procedures and maintain accuracy;
Remain vigilant with security protocols and situational awareness;
Ensure communication and coordination between customers, line service, and staff;
Coordinate fueling, catering, car rental, hotel booking and reservations;
Answer the general number phone lines and forward the calls to the appropriate person;
Ensure that all areas of the FBO are clean at all times;
Ensure coffee, condiments, and snacks are restocked regularly;
Take customer and flight crew orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts;
Any other duties as assigned..

**REQUIRED SKILLS**:
Two years' experience in a customer service environment;
Ability to deliver service that is courteous, discreet, efficient, professional;
Knowledge of the standard NATO phonetic alphabet;
Proactive, sees and understand the customers' needs;
Strong organizational skills, resourceful;
Ability to work under pressure in a fast paced environment;
Ability to provide positive attitude while working in a group;
Working knowledge of Microsoft Office Products
Available to work on different shifts, including weekends and statutory holidays.

**EDUCATION**:
Post-secondary education is an asset.

**Benefits**:Our perks and benefits include but are not limited to**:
Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans
Employee assistant program
Group retirement savings plan with company matching contribution
Paid time off including sick days and personal days
Employee Referral Program
Service Awards

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