Assistant Service Manager

2 months ago

North Saanich, Canada BMT Group Services | Island Hino Full time

**BMT Group Services | Island Hino,** is an industry leader in commercial transport vehicle parts, sales & service. We are Vancouver Island's exclusive dealer for Hino Trucks, Cummins Engines, Alexander Dennis Bus, Spartan Chassis and Denso Parts. We are committed to the success of our people and customers through integrity, diversity, excellence and teamwork. We believe it is our privilege and responsibility to provide our customers with expert solutions and the highest standards of service.

BMT Group | Island Hino is seeking an Assistant Service Manager to join our team located in beautiful Sidney, British Columbia. This is a full-time, permanent position and reports to the Service Manager.
- **What BMT Group brings to the table**:_
- Competitive wages.
- Excellent benefits package.
- Paid holidays & vacation.
- Secure long-term employment with consistent full-time, year-round work.
- Excellent opportunities for career advancement.
- Virtual and factory training to further advance your skills and career.
- A great work environment.

**Responsibilities**
- Review and sign off on sublets for the Service Department, whether charged to the department or a customer repair order.
- Review all repair orders to ensure the vehicle and keys are on the premises.
- Ensure daily, weekly, and monthly department revenue targets are met.
- Meet with the Service Manager weekly for updates and progress reports.
- Perform any and all duties assigned by the Service Manager.
- Maintain high-quality service repairs to minimize comebacks.
- Ensuring that all work is fairly and equally assigned.
- Investigating the progress of vehicle completion by conducting periodic spot checks of all jobs throughout the day to ensure timely repairs, quality workmanship and cleanliness.
- Understanding and keeping abreast of all federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA, EPA, etc.
- Maintaining a safe and clean work environment in all service areas.
- Overseeing service department schedule and workflow.
- Ensuring the service staff members are performing their duties as outlined in the appropriate job descriptions.
- Enforcing standards, policies, and reporting practices are followed to established standards.
- Keeping abreast of all warranty policies and product changes to maintain effectiveness in this role.
- Explaining completed work and charges to the customer if required.
- This position is responsible for the receipt and flow of all incoming work, communication with fleet customers and constant communication with mechanical Lead hands & department staff.
- Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
- Must be able to understand, communicate, and evaluate all OEM’s (ADL, Volvo, Allison, Cummins, etc.) warranty guidelines, approval processes and policies during the write up and repair process
- Review and adjust technician job reports and punch times as needed.
- Provide customers with additional estimates for work change orders after initial diagnostics and obtain authorization prior to commencing repairs.
- Liaison Lead Hands on status of vehicle repairs and subsequently contact customer with status changes / promise time as required.
- Ensure vehicles are parked in assigned areas, vehicles are locked, and keys are tagged and properly stored.
- Explain completed work and charges to the customer.
- Ensuring that all repairs are documented, technicians’ comments are descriptive and precise, and that the allotted time is noted prior to closing and billing.
- Processing Invoices.
- Providing customers with repair estimates and receiving proper authorizations.
- Working closely with accounting office personnel regarding customer account changes, customer credits, rebilling issues and clearing the sublet accounts when necessary.
- Maintaining and filing all necessary documentation required by the Service Department.
- Maintaining a professional appearance and a safe, clean work environment.

**Knowledge**
- Technical experience in the medium/heavy-duty truck industry.
- At least 1-2 year management experience preferred.
- Maintain a high degree of product and technical knowledge.
- Knowledge of dealership and fleet maintenance procedures and systems.
- Working knowledge of Automotive OEM and supplier/vendor warranty policies.

**Skills**
- Good written and verbal communication skills
- Strong leadership, motivation, and recruitment skills.
- Strong organizational skills and time management - able to adjust to multiple demands and shifting priorities and be responsive and flexible to best serve the issue at hand.
- Superior problem-solving skills to achieve a win-win solution.
- Able to effectively build, develop and manage a team to increase department production, profitability while providing the very best customer satisfaction.
- Experience with Microsoft 365.
- Familiarity with the full capabilities of Service Po

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