Bartender - Pt

Overview:
Bartenders are responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Bartender, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

Availability must be Wednesday, Saturday and Sundays from 4:00pm - 11:00pm.

Must have your own transportation as buses do not come out to the Casino. Must hold a valid Smart Serve license.

**Responsibilities**:

- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
- Expedite guests and/or server’s orders including the mixing and serving of beverages
- Thank guests with genuine appreciation and provide a fond farewell
- Anticipate guests’ service needs and provide service to each guest quickly and accurately
- Set-up / Replenish bar station with ice, dry goods, paper products, juices, cut fruits, and garnishes for service
- Monitor bar area for seating availability, service, safety and well-being of the guest
- Take the guest order, always trying to use suggestive/ upselling techniques
- Prepare quality cocktails, beer, and wine according to the Hard Rock beverage standards and / or recipes to all guest and servers
- Process all guest orders thru the POS terminal
- Clear and re-set bar top and tables in bar area
- Thank guests with genuine appreciation and provide a fond farewell
- Maintain cleanliness of work areas throughout the shift
- Notify management of maintenance repair issues
- Complete any additional reasonable requests by management
- Handling cash & other forms of payment
- Making proficient sales transactions - using a point-of-sale system
- Properly checks I.D.s - for guests who appear to be under 30 years old
- Demonstrating responsible alcohol service
- Demonstrating impeccable product knowledge
- Answering questions - accurately and politely
- Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
- Directing guests to areas & restrooms
- Creating memorable experiences
- Entertaining guests with AMPLIFIED SERVICE
- Lives the Brand

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications:

- Must be at least 19 years of age
- Follows all food safety & sanitation procedures
- Must be Smart Serve certified
- Practicing all general safety standards
- Performing duties which require bending & reaching
- Lifting & transporting up to 25 pounds
- Standing or walking, for up to 8+ hours
- Maintaining a well-groomed appearance (“having a plan”)
- Following all uniform guidelines
- Recycling products, where possible
- Remaining calm in a hectic, fast-paced atmosphere
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
- Displaying a positive and outwardly friendly attitude toward guests
- Maintaining HRC’s 5 core Values and Mission Statement
- Ability to stand and sit for extended periods of time.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more.
- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public

Additional Details:

- Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member._
- We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act._