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Full Time Server/front of House Supervisor

4 months ago

Guelph, Canada State & Main Full time

State & Main is an upscale, casual dining brand with locations across Canada. Our warm, energetic restaurants offer approachable elevated comfort foods, paired with craft cocktails and a broad range of wines. Our team shares a passion for delivering a quality experience to our guests. If you’re a hardworking, fun-loving person who enjoys the fast pace of the restaurant industry, we’d love to meet with you

Our family of companies include Original Joe’s Restaurant & Bar, Elephant & Castle Pub and Restaurant, Anejo Restaurant and Blanco Cantina. We never stop looking for unique individuals who can infuse our restaurant and corporate workplaces with original ideas, creative solutions, and an extraordinary guest experience. We offer competitive wages, a comfortable work environment, flexible hours, benefit packages (for those who qualify) and a chance to grow right alongside us. By joining State & Main your future career opportunities are endless

**Job Title**
Front of House Supervisor - Front of House Operations
This job consists of serving and management shifts

**What You’ll Do**:
You will report to the General Manager (although this may vary from time to time depending who is on shift). You will assist the General Manager with most aspects of front of house restaurant management including:

- Manage the floor while on shift - this includes ensuring all team members are living by our core values, assisting on the floor with food running, busing, expo and table maintenance
- Coach team members to ensure consistency of performance, food quality, food plating and customer service with an emphasis on “doing things right”
- Ensure that opening and closing checklists are completed up to established operating standards
- Approve discounts and promos as required
- Strive to enhance guest experiences at every opportunity with a focus on customer satisfaction. Handle guest conflicts and concerns with tact and professionalism
- Work each shift with a safety mindset. Be proactive in regards front of the house and back of the house safety (food safety, potential hazards for employees or guests)
- Live our core values during every shift: Taking Care of People

***Who You Are**:

- You may have experience as a Supervisor in a fast-paced restaurant environment. Consideration towards people with the right attitude who have experience in a fast-paced restaurant environment
- You understand the day-to-day operations of a restaurant
- You pride yourself on your customer service skills, your ability to make people feel at home, your reliability, and your ability to keep upbeat even during the busiest shifts
- You smoothly sail through stressful moments are able to create a positive atmosphere for the team and guests at all times
- You are solution focused and resourceful - you think on your feet effectively to find resolutions to situations
- You are able to manage time effectively and prioritize tasks without skipping a beat
- You have future aspirations to be employed as Store Management or in our Corporate team

Location: Guelph, Ontario