Onboard Product Specialist

5 months ago

Mississauga, Canada Canada Jetlines Full time

**Onboard Product Specialist - Canada Jetlines**

**WHO IS CANADA JETLINES?**

Canada Jetlines was created as a value-focused leisure airline, with the aim of providing travellers with more options to fly conveniently within Canada and to preferred sun-destinations.

We strive to make air travel the best it can be for the best value possible.

Our experienced team and efficient aircraft design allow us to provide competitive and affordable flight options to the Canadian market and beyond.

**RESPONSIBILITIES**:

- Ensure the safety, security and service standards of catering operations are observed, monitored, and practiced consistently.
- Ensure continuous improvement through the periodic review of all processes within the catering operation.
- Assist with sourcing, purchasing, and ordering of all catering product and equipment.
- Monitor and forecast catering, commissary, and alcohol inventories.
- Liaise with vendors and suppliers with product forecasts and general product issues.
- Ensure on-time shipping and distribution of catering, commissary, and alcohol products.
- Manage the daily catering operation at all stations.
- Assess and resolve daily catering operational issues.
- Assist with creating and communicating galley specifications and loading logistics and ensuring they remain current.
- Liaise with internal and external partners on catering related matters.
- Perform catering facility, aircraft and safety audits and provide recommendations for continuous improvement.
- Investigate all catering OTP irregularities.
- Coordinate and monitor the catering component of our charter operation.
- Liaise with retail technology provider and caterers in the management of POS device.
- Ensure compliance of liquor and gaming laws and all liquor licences remain current.
- Update and maintain all meal level grids, boarding ratios, and catering manuals.
- Assist with planning, development, and design of menu with a focus on the customer, competitor service, market and budgetary requirements.
- Liaise with caterers and suppliers regarding changes and implementation of all menu/product.
- Organize food type trails required for new products and monitor customer and crew feedback.
- Liaise with flight attendants to ensure all flight provisioning requirements are met.
- Assist with responding to Inflight Crew reports related to catering and onboard product in a timely manner.
- Collect and analyze feedback from crew regarding catering related issues and provide trending reports.
- Track processes and procedures and communicate/train the team as required.
- Other duties as assigned.

**Who You Are.**

**This is what you’ve accomplished.**
- One (1) year of previous airline operations experience required (e.g. airports, catering, charter operations, and airline experience).

**This Is What You’ll Contribute to The Team.**
- Proficient in MS Office (Excel, Word, Power Point).
- Experience with inventory management.
- Operational knowledge/understanding of ground handling services would be an asset.
- Ability to manage multiple priorities and deadlines in a fast paced, team-oriented environment.
- Strong time management skills.
- Excellent interpersonal and communication skills for internal/external partners.
- Exceptional organizational, problem solving and analytical skills.
- Ability to work independently with minimum supervision.
- Commitment to continuous improvement and display a high level of initiative.
- Must be able to work irregular hours including on call on alternate weekends, and during holidays as required.
- Bilingualism (English/French/Spanish) considered an asset.
- Able to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.
- **We thank all applicants; however, only those selected for an interview will be contacted.**_

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Stock options
- Vision care

Schedule:

- 8 hour shift
- Day shift

COVID-19 considerations:
Covid vaccinations are preferred requirement but not mandated

Work Location: In person

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