Front of House Supervisor

6 months ago

Winnipeg, Canada Holiday Inn Airport West 2520 Portage Ave Full time

**POSITION OVERVIEW**

The F & B Supervisor (Restaurant / Banquets) - position reports to the F & B Manager and will be responsible for hotel’s F & B operations. This position will work closely with Catering & Kitchen team to ensure efficient execution of all events through impeccable service while following both company and facility policies and procedures.

**GENERAL RESPONSIBILITIES**

The F & B Supervisor is responsible for but not limited to:

- Managing all activity related to the Restaurant and Banquet department, ensuring all service standards are followed
- Consistently offer professional, friendly and engaging service
- Follow departmental policies, procedures and service standards
- Ensuring all functions maintain a class and positive visual impact; including ambiance, décor and service delivery
- Coaching and training of restaurant and banquet team in all aspects of the department
- Assisting with the Recruitment and Training for the staff
- Assuming responsibility for all restaurant, lounge and banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required
- Attending pre-conference meetings with clients to confirm all relevant details are communicated
- Working closely with the Culinary and Stewarding team to ensure all banquet requirements are in place
- Liaising with the Conference Services/Catering Department to ensure that a common vision in direction is further developed, shared, and maintained
- Following outlet policies, procedures and service standards
- Following all safety and sanitation policies when handling food and beverage
- Follow all safety and sanitation policies
- Other duties as assigned

**QUALIFICATIONS**

The F & B Supervisor must have:

- At least 1 years of previous supervisory or leadership experience in food and beverage required
- Serve certification required
- Previous experience in hotel banquets, catering, restaurant and Lounge required
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Strong knowledge of Micros, Microsoft Office, Word, Excel, Property Management system and Sales & Catering system required
- Ability to maintain complete confidentiality
- Excellent communication skills and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
- Evening shift
- Holidays
- Night shift
- Weekend availability

**Job Types**: Full-time, Part-time

Pay: $16.25-$16.75 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed

Supplemental pay types:

- Tips

Application question(s):

- Do you live in the city of Winnipeg?

**Experience**:

- First-Line Managers: 1 year (preferred)
- Food and beverage: 1 year (required)

Work Location: In person

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