Retail Operations Manager
6 months ago
**WHO WE ARE**
**_The Root Cellar Village Green Grocer _**
**_is your fresh & innovative destination market_**
**_for extraordinary food experiences._**
We are a market among many, but our business model stands alone by providing an experiential shopping atmosphere driven by a passion for sustainability and a locally focused purchasing philosophy.
We are a family business founded in 2008. Our firm stance behind our motto, ‘farm fresh, dirt cheap, delicious,’ and our drive to brighten every customer’s day has resulted in our little market becoming a bustling community hub. We now provide Vancouver Island’s largest selection of organic, local, and conventional produce, a full-service butcher and deli, a boutique florist and garden center, artisanal grocery dairy & breads, a bulk foods section, and most recently, a new coffee bar. This brings us to over 10,000 square feet, buzzing with over 120 employees.
At The Root Cellar, we believe that time spent gathered around the table is what connects us as people, families, and communities. Good food is essential not only for survival but for our human need for togetherness. We want our customers’ experience of food to be extraordinary, beginning with their visit to The Root Cellar. To create this experience, we seek passionate individuals driven by a shared love of food, experience, and impact. We value integrity, candor, a sense of humor, and individuals whose drive for excellence results in a more rewarding work experience for all employees. Together, we will support our corporate strategy, high standards, and the community where we live, work, and play.
**THE ROLE**
The Retail Operations Manager leads our Store Management Teams in both locations to ensure an extraordinary customer and Team Member experience in our retail operations. They drive strong internal programs to ensure the growth of both revenue and the bottom line. Always aligned with The Root Cellar’s values, the Operations Manager delivers profitability by implementing and ensuring accountability to consistent standards, operating procedures, strategic goals, and a great culture.
The Retail Operations Manager models outstanding leadership skills, accountability, superior judgment and decision-making, and a commitment to the ongoing growth and development of The Root Cellar’s results. This role is expected to work hands-on where and when needed, with our philosophy of no job being too small.
**RESPONSIBILITIES & EXPECATIONS**
**RETAIL OPERATIONS**
- Responsible for the financial management of both locations, including managing budgets, profit & loss, and financial reporting through our four pillars management system.
- Delivers budget results to KPIs: revenue, margin, labor, and net profit.
- Reviews financial statements to monitor and analyze results to budget and forecast, identifying gaps and opportunities to ensure revenue and profitability targets are consistently achieved and aligned with the objectives defined in the annual bonus program.
- Supports the development of annual budgets by establishing targets and objectives for revenue growth, productivity, improved margins, expense control, and net profit.
- Collaborates with leadership team colleagues from Finance, Procurement, People & Culture, and Marketing teams to deliver operational plans and targets.
- Ensures compliance with company controls, standards, policies, and procedures at the store level.
- Participates in budgeting, forecasting, fiscal, and strategic planning.
- Develops new standards, policies, and operating procedures when needed within retail operations to ensure presentation quality and service delivery consistently meets the highest expectations and aligns with our values and culture.
- Protects assets through the monitoring and controlling of costs and expenditures.
- Reports to the COO and Owners on KPIs, standards, and results, providing root cause analysis and implementing resolution where necessary.
**AUTHORITY**
- Works through collaboration and partnership wherever possible and has the authority to directly intervene in the operations when there is a sense of urgency and escalate issues directly to the COO.
- Follows the authority parameters outlined in The Root Cellar’s Delegation of Authority Policy.
**CULTURE + LEADERSHIP**
- Enhances a values-focused culture of accountability for service excellence, high quality, and standards.
- Ensures the delivery of an exceptional Team Member experience through culture-building events and activities, modeling Core Values, training, performance management, and driving a learning and development culture to minimize turnover and retain talent.
- Establishes a strong recognition culture with the development of high-potential Team Members and collaborates with our People & Culture team to ensure succession plans are in place for all leadership roles.
- Demonstrates superior communication skills in all written and verbal interactions.
- Coaches, mentors,
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