Automotive Service Advisor
5 months ago
'''Duties'''
- Greet customers and provide them with a warm welcome to the dealership
- Listen to customers' concerns and accurately document their vehicle issues
- Provide exceptional customer service and address any questions or concerns
- Utilize mechanical knowledge to accurately assess vehicle problems
- Communicate with technicians to ensure timely and efficient repairs
- Prepare accurate estimates for repairs and communicate them to customers
- Upsell additional services or recommended maintenance based on vehicle needs
- Process customer payments and handle cash transactions
- Maintain a clean and organized work area
'''Skills'''
- Strong customer service skills with the ability to build rapport and establish trust
- Excellent communication skills, both verbal and written
- Knowledge of automotive repair processes and terminology
- Sales skills to effectively upsell additional services or recommended maintenance
- Ability to handle cash transactions and possess basic math skills for accurate payment processing
- Familiarity with dealership operations and procedures
- Mechanical knowledge to understand vehicle issues and communicate effectively with technicians
Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and skills may vary according to requirements.
**Salary**: $34,146.14-$70,000.00 per year
Schedule:
- Morning shift
Supplemental pay types:
- Bonus pay
Work Location: In person
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