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French Bilingual Customer Service Representative

4 months ago

Tillsonburg, Canada Foundever Full time

**Location Requirements**: Must legally reside Canada

**Core Responsibilities**:

- Handle inbound service calls
- Understand and strive to meet or exceed metrics while providing excellent customer service
- Navigate through multiple systems

**Work with Us and You'll Enjoy**:

- Hands-on, 100% paid training
- Work from home benefits include saving time, money, and the environment
- Benefits including medical, dental, life, and vision insurance, company matched RRSP contribution, and generous paid time off

**Qualifications**:

- You are 18 years of age or older
- You have a high school diploma (or GED equivalent)
- You can pass a criminal background check
- You are eager to advance your career with a reliable company
- You work well with a team or independently
- You are able to commit 40 working hours per week

**Equipment & Internet Requirements**:

- Desktop Computer with Windows 10 (Apple/Mac, tablets, Winbooks, smart devices, Windows Mini PCs, Chromebook & Android systems are not compatible)
- Dual monitors
- Internet speed - 5.0 Mbps download speed and 3.0Mbps upload speed

**About Foundever**

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

**EEO Statement**
- Please note Foundever Canada Corporation headquarters is based in Ontario. Any other position would be a remote position._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: Remote