Branch Manager

3 days ago

Winnipeg, Canada Noramco Full time

**Reporting To**:
Vice President & General Manager

**Key Accountabilities**
- Lead Noramco’s Commercial & Industrial, OEM, Utilities and Telecom Sales to ensure sales and margin targets are met; and work strategically, collaboratively and cooperatively with these department heads to ensure best in class service and support from Winnipeg’s Business Centre (Operationally & Administratively);
- Proactively work with and support NCS International’s Warehouse and Administrative personnel to ensure productivity, KPIs and forecasted targets are met;
- P&L Management to ensure the Winnipeg Business Centre is performing at forecasted targets;
**Duties**
- Ensure all job functions are performed in accordance to the NCS International Standard Practice Instruction (SPI) Manual;
- Manage the Winnipeg Operations that supports all Sales businesses.
- Responsible for the Winnipeg Branch P&L;
- Responsible for a team of 6 (3 Operation employees, 1 Administrative employee, and 2 Sales employees);
- Provide leadership and sales support to ensure sales and margin targets are met;
- Develop meaningful strategies for key customers;
- Work strategically and cooperatively with National Telecom, OEM and Utility Sales Operations Managers;
- Deal with every escalated customer complaint in an expedient manner and ensure they are satisfied with our resolve;
- Identify and help develop internal/external opportunities to further enable profitable sales growth of the department. Opportunities include but are not limited to product, customer, processes, resources, equipment, etc.;
- Assist in building strong customer relationships with senior management at key customer accounts;
- Build strong vendor relationships;
- Manage all Winnipeg branch inventory purchases;
- Provide direction to Warehouse and staff in order to optimize operational efficiencies;
- Ensure all Winnipeg branch employees have the tools and support necessary to do their job functions effectively;
- Coordinate and assist, when necessary, the various functions in office sales, operations and administration, including but not limited to:

- Provide pricing quotations to customers and following-up;
- Enter customer orders;
- Receive material and picking/shipping customer orders;
- Create, Implement, track and communicate KPIs for Winnipeg branch employees;
- Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to immediate director reports, manager teammates as deemed necessary;
- Maintain a system of effective communication between Sales, Purchasing and Administration so that all parties are regularly updated with capacity challenges and service issues;
- Participate in the execution of inventory cycle counts as required;
- Identify and implement strategies that will reduce operating costs;
- Manage freight costs for inbound & outbound shipments for the Manitoba business;
- Continuously develop knowledge of product to remain up-to-date with various product lines (including vendor training) and industry changes;
- Complete documentation and participate in Noramco annual forecast meetings;
- Keep open line of communication with General Manager on all significant successes and challenges;
- Perform any other duties as required by Corporate.

**Requirements**:

- Minimum five (5) years of industry experience preferable, or a combination of relevant experience and education
- Understanding of general finance and budgeting, including profit and loss, balance sheet and cash-flow management
- Solid understanding of financial management
- Excellent communication skills
- High level of critical thinking and problem-solving skills
- Ability to build relationships among managers, employees, and partners
- Ability to address problems and opportunities for the company
- Capability to organize his work with a minimum of supervision
- Energetic and positive attitude, dependable, organized and deadline oriented
- Stress tolerance
- Advanced computer skills and knowledge

**What’s in it for you**

Voted Great Place to Work®, you can build an interesting and challenging career with possibility of advancement as well as continued personal and professional development. NCS International Co. has always given its employees the opportunity to develop their autonomy, professional skills and competencies. By joining us, you will integrate a team of motivated, competent, and engaged team players. Our Total Rewards package focuses on our human capital to create an environment where our employees can reach their full potential.

**What we offer**:

- A fast-paced, dynamic, empowering and friendly work environment open to today’s reality.
- Competitive salary and participation in our generous profit-sharing program that recognizes the individual contribution of our employees. There is no limit to your ingenuity; you are encouraged to create, improve, learn and surpass yourself.
- Flex

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