Technical Product Lead

6 months ago

Edmonton, Canada Xylem Full time

We’re Hiring for a Technical Product Lead

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today **Xylem, Inc.** is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark

We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.

**CORE RESPONSIBILITIES**: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
- Create documentation and training for equipment assembly, testing, maintenance, and repairs, with input from Project Delivery
- Develop and maintain online, shop, classroom, and field training materials and ensure all training documentation is current.
- Manage the repair, maintenance, and troubleshooting of all operational assets in the product line
- Track issues from a broad perspective with the goal of quickly identifying required product developments or process changes
- Provide technical review of potential projects and proposals providing a recommendation on the feasibility of the project.
- Contribute to and help develop and deliver training for business development staff
- Plan and lead training events in the shop, classroom, and field, for internal and external users of the product
- Develop inhouse trainers to service Global delivery demand with a focus on moving more training to an online delivery method
- Maintain and improve procedures to ensure, quality, consistency and efficiency in the delivery, use and reliability of the products
- Provide technical review and input into marketing communication material to ensure it is up to date and technically accurate on a recurring basis
- Transition new products and product upgrades to the field by attending field trials and pilot projects, and creating technical documentation and training in accordance with the Xylem Product Development process
- Recommend, help prioritize and provide context for new developments and improvements to the technology, working with the Global Product Manager and within the Xylem Product Development process
- Additional duties and responsibilities may be required based on organization needs

**QUALIFICATIONS**:

- Minimum 5 years’ experience in a project delivery role, with a focus on technical planning and technical delivery of Spectrum XLI and Cathodic Protection projects
- 4-year degree in a technical field or expository writing (preferred)
- Must be a high-level user of the asset management software or demonstrate an ability to develop this skill
- Demonstrated extensive knowledge of a product or products in a project delivery function
- Demonstrated ability to train and mentor staff
- Demonstrated strong written and verbal communication skills, including external client communication
- Balance innovation and flexibility with consistency and standards—know when to follow the standard procedure and when to safely divert from process to serve a customer need
- Ability to identify process deficiencies and implement improvement

**DAY IN THE LIFE**:
In this role, the working environment is approximately 75% office-based (remote or hybrid) and 25% field, shop, and classroom based. The physical demands may include but not limited to regularly sitting, standing, lifting up to 50 lbs, and working in field conditions around pipelines and product treatment/refinement plants. In addition, this role may travel up to 25% of the time and may periodically be on call to remotely support projects.

Join the global Xylem team today Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functio

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