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Member Experience Associate

4 months ago

Portage la Prairie, Canada Stride Credit Union Limited Full time

**Position**: Member Experience Associate

**Frequency**:Part Time (Ideally 10:00am-2:00pm, Monday-Friday; other options available)

**Location**:Royal Road Branch

**What’s the Opportunity?**

In this role, you will put members first and find solutions based on their unique financial needs. That’s why we’re looking for thoughtful, warm and welcoming employees who are willing to go the extra mile.

Our Member Experience Associates are often the first member touchpoint and can form a lasting impression of Stride and the service we provide. They cash cheques, pay bills, handle deposits and transfers, while always being on the lookout for new value-add opportunities that meet the member’s needs.

**What you’ll get to do**:

- Build relationships with members in branch and deliver an outstanding member experience by meeting their initial needs and identifying future opportunities through money chats and so much more
- Perform a juggling act balancing a friendly sales and service approach with demonstrated ability to proactively listen, identify opportunities to deepen member relationships and solve problems.
- Demonstrate your knowledge of technology through educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience.
- Act as a team player by contributing to team results through listening, spotting opportunities and partnering with other Stride team members to best meet our members financial needs.
- Continue to build a strong understanding of how Stride Credit Union assists in providing financial well-being to our members.
- Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues.

Training will be provided to ensure you have the tools you need to be successful.

**Who are we looking for?**
- You have experience providing exceptional member service.
- You excel at building relationships with a wide variety of people and want to help them with simple financial advice.
- You are a big fan of teamwork and demonstrate your team spirit every day.
- You have great verbal and written communication skills.
- You are tech savvy and comfortable sharing your knowledge with your members.

**Why join Stride Credit Union?**

We offer an engaging work environment where creativity and autonomy are valued. You will receive a significant total compensation package including a competitive salary, eligibility for variable compensation and a matched pension plan. You will also receive additional benefits, such as:

- Extended health, dental and vision benefits
- Flexible work options, where available
- Employee banking benefits (including free chequing accounts, low interest credit card and bonus rates on deposit and lending products)
- Opportunities for professional development

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: From $16.25 per hour

Day range:

- Monday to Friday

Ability to commute/relocate:

- Portage la Prairie, MB R1N 1T9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

Work Location: In person

Application deadline: 2023-05-17