Field Service Technician, Automation

5 months ago

Burnaby, Canada McKesson Canada Full time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

McKesson is in the business of better health, and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you'll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.

**Job Summary**

A Field Service Technician (FST) is responsible to install, set up, maintain, troubleshoot and perform repair to client systems and equipment (hardware and software). Such work may be on or off site and may involve co-ordination and co-operation with other support teams or third parties. These duties will commonly be performed within an assigned region but may be required anywhere in Canada and will include travel, after hours and weekend work requirements.

**City**:
Home based Burnaby, BC

**Coverage area**: Mainly Mainland and Victoria BC, and from time-to-time travel by flight to support customers in remote area (around one trip every 2 months on average)

**Specific Responsibilities**
- Act as service representative for specific customers
- Member of the On-Call schedule
- Perform Preventive Maintenance
- Accountable for customer satisfaction
- Maintain and manage equipment and parts in order to execute service requests in a timely manner.
- Maintain your inventory up to date.
- Diligently and professionally execute installations, repairs, necessary changes and assigned tasks on equipment onsite at customer sites as required. This includes performing such work after hours as required on a rotating on-call basis.
- Ensure all work areas are kept clean, organized and safe always and act in a legal, safe and courteous manner while travelling to and from customer sites.
- Complete all administrative and reporting requirements, including all mandatory Training.
- Occasionally bring packages to courier depots or directly to the airport in case of emergency or after courier pick-up times have elapsed.
- Participate in the set-up of commercial showcase events as required.
- Assist sales team as service representative when negotiating and banners HQ and chain level, assisting periodical review information on equipment performance.
- Foster a culture of excellence and customer-first service relationship.
- Act in accordance with Mckesson Canada **ILEAD** (Our common definition and shared commitment to leadership: Inspire, Leverage, Execute, Advance, Develop) and **ICARE** (Our Shared Principles namely: Integrity, Customer-First, Accountability, Respect, and Excellence) guiding principles.

**Minimum Qualifications**
- Degree or equivalent and typically requires 2+ years of relevant experience.

**Additional Qualifications
- Electronic, Robotics or Electro-mechanic college degree.
- Demonstrate leadership and maintain higher customer satisfaction standards.
- Experience with pneumatic and robotics systems, troubleshooting and repair an asset.
- Experience with complex electronic control systems, troubleshooting and repair an asset.
- Experience in healthcare or pharmaceutical industry is an asset.
- Experience with Hospital Automation and healthcare automation is an asset.
- Employee will be using his own vehicle.
- Excellent interpersonal customer service skills and ability to communicate effectively with individuals from varied backgrounds.
- Relevant front line, field based technical customer service work experience a clear asset.
- Good written and verbal communication skills
- Demonstrated ability to manage multiple competing priorities in a time critical environment in an organized and effective manner.
- Demonstrate a Customer First, team-oriented, positive attitude.
- Must be autonomous; demonstrate initiative and the ability to work with mínimal supervision.
- Ability to work independently in the f

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