Coffeehouse Manager

6 months ago

Ottawa, Canada Bridgehead Full time

**About Bridgehead**

We are a local home-grown coffeehouse chain connecting carefully sourced, high quality small scale producers to our community of local consumers. Our passionate team source, roast and brew in house, ensuring the fullest potential in product quality, while providing a unique, premium cup of great tasting coffee. At the center of our success are our extraordinary teams of professionals. Bridgehead staff care. They care about our customers, each other, our community, and the environment.

To support our plans for continued growth, we are seeking a determined, energetic, and self-motivated individual with a passion for coffee and team leadership. The full-time position of Coffeehouse Manager safeguards our company vision and values with integrity and expert knowledge and is responsible for the execution of company established systems; ensuring operations, productivity and employee behaviors adhere to Bridgehead’s leadership and customer service principles.

Coffeehouse Managers educate, support, and train their team members in employing the highest standards of hospitality, ensuring our customers consistently enjoys unique, ethically traded products served in a comfortable, community centered environment.

If you are a result driven business leader with a proven track record in food service management, we want to hear from you

**Performance Expectations**
- Recruits, hires, directs training, schedules, supervises, and evaluates front line team.
- Provides effective leadership to motivate and direct team members to exceed hospitality expectations.
- Anticipates and responds to customer needs and scans environment for signs of how to improve the customer experience and provide a warm inviting coffeehouse. Models and ensures Bridgehead Standards for hospitality, cleanliness, product delivery, and efficiency.
- Upholds and maintains operational policies and procedures to support the coffeehouse team and ensure efficient operations. Participates in team meetings and develops action plans that effectively implement store and organizational goals and initiatives.
- Maintains and ensures all Bridgehead systems, records, and cash management practices are followed to secure and maintain coffeehouse sales operations.
- Actively manages store costs: inventory, payroll, purchasing, waste, and maintenance.
- Leads by example and maintains regular and punctual attendance.
- Guards the health and safety of our customers and staff.
- Safeguards our company’s visions and values with integrity and expert knowledge.
- Models, fosters, and encourages personal and professional growth in the workplace.
- Other duties as assigned.

**Requirements**:

- Minimum of 2+ years of experience in a Store Manager role.
- Established professional, exemplary model of hospitality.
- Proven strong financial and inventory management skills. Financial literacy.
- Evident excellent communication and interpersonal skills.
- Physically fit to stand, walk, bend, twist, and lift up to 40 kg.
- Verified record of punctuality/attendance and time management.
- Flexible with regards to store location and hours of work.
- Certified Food Handler certificate.
- First aid/CPR certification

**Preferred Qualifications**
- Management or Business training or education, specifically in Hospitality.
- Previous coffeehouse experience.
- Prior retail/hospitality management experience.

All store Managers are eligible for Group Benefits, participation in a quarterly bonus plans, paid sick time, free coffee/tea on shift, and many more perks and benefits

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift

Application question(s):

- Are you open to working anywhere in Ottawa?
- How do you define leadership?
- What is your go to Coffee or Tea beverage?

Work Location: In person

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