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Complex Support Coordinator

4 months ago

Parry Sound, Canada Hands TheFamilyHelpNetwork.ca Full time

**JOB POSTING #1875-24**

**POSITION**:
Complex Support Coordinator - General Focus

**HOURS OF WORK**:
Full-time contract (35 hours per week) ending August 8, 2025, with possibility of extension

Flexible work hours (early mornings, evenings, and weekends) and work location/environment

**LOCATION**:
Site flexible (Northern Ontario) - North Bay, Sturgeon Falls, Sundridge, Bracebridge, Parry Sound, or Timmins, ON (hybrid or primarily remote work may be considered)

**HOURLY RATE**:
Minimum $31.87 to maximum $38.78 per hour; Salary commensurate with education and experience

**CLOSING DATE**:
This posting will remain open until the position has been filled

**ABOUT US**:
Hands TheFamilyHelpNetwork.ca is working to create a better day today and tomorrow for our clients, families, and communities. We are dedicated to improving the life experiences of families, children, youth and adults with mental health concerns or a developmental disability, by providing them with help and support in facing and working through social, emotional, behavioural, physical, and developmental difficulties.

Our professional team helps more than 11,000 individuals in North Bay, Nipissing, Muskoka, Parry Sound, Timmins, and Northern Ontario each year. We provide quality clinical, navigation and professional support in the areas of autism, behavioural, developmental, mental health, and rehabilitative services.

***:
The Complex Support Coordinator (CSC) will provide coordination of the intensive supports needed for adults with developmental disabilities who have complex multisystem needs. These adults require a high level of active engagement and ongoing mentoring. The CSC will be responsible to provide a variety of supports including conducting assessments, coordinating the development of complex support plans, establishing linkages to services and coordinating cross-sector support for case resolution with the goal of improving the client’s access to supports and services, using an evidence-based, person-centered approach.

**QUALIFICATIONS**:

- Four (4) year Bachelor degree in Social Work (preferred), Psychology, Human Development, or Social Services
- Registered Social Worker with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) preferred
- A minimum two (2) years of related experience is required
- Experience in the developmental disability sector is preferred
- Aware of inter-agency and other resources available to clients is an asset
- Confident chairing meetings and making presentations
- Strong organization, communication, and problem-solving skills
- Excellent software skills using the Microsoft Office suite (Word, Excel, PowerPoint, Teams, SharePoint, and Outlook)
- Demonstrated commitment to workplace health and safety, with a willingness to contribute and lead in the culture of safety and prevention of adverse health events for clients and their families/caregivers, colleagues, other community members and yourself
- Demonstrate ability and commitment to maintain confidentiality
- Successful applicants will be required to provide:

- proof of eligibility to work in Canada
- a valid Ontario driver’s licence and use of a reliable motor vehicle; insurability on Agency vehicle insurance policy
- clear Criminal Record Check, including Vulnerable Sector Search

**APPLICATION PROCESS**:
Hands TheFamilyHelpNetwork.ca is an equal opportunity employer and we value the importance of diversity, dignity and worth of every individual in the workplace. Hands offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by Hands regarding a job opportunity, please advise prior to the interview if you require accommodation.

We thank all applicants but only those selected for an interview will be contacted.

Please forward your resume and cover letter, quoting competition #1875-24

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: $31.87-$38.78 per hour

Expected hours: 35 per week

Application question(s):

- Do you have a four (4) year Bachelor degree in Social Work, Psychology, Human Development, or Social Services?

**Education**:

- Bachelor's Degree (required)

**Experience**:

- complex support: 2 years (required)

Licence/Certification:

- registration with OCSWSSW (preferred)

Work Location: Hybrid remote in Parry Sound, ON P2A 1S2