Principal Consultant

3 days ago

Surrey, Canada Yokogawa Full time

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purposes:
Planning holistic business strategy for asset management, Working with decision makers and/or Management-level clients, analyzing and identifying opportunities.

This role requires a full knowledge and understanding of refinery, upstream or LNG operations for Reliability and Maintenance (RAM). Direct experience in refinery or chemicals plant operations is highly valued. Advising clients on solution, along with a strong understanding of the client's objectives, challenges and value proposition. Responsible for overseeing and managing project team operations over lifecycle.

It will also be advantageous to have knowledge and experience of enabling technologies from KBC and Yokogawa required for Digital Transformation such as: Machine Learning and other Artificial Intelligence technologies; Data Science and Visualisation of Process Data.

The postholder will be required to work as part of a team

Provide project management and technical expertise on the following RAM practices:

- Maintenance Strategy and departmental alignment skills
- Risk Management and decision making
- Routine Maintenance work process
- Turnaround Maintenance works process and optimisation
- Reliability programs for rotating and / or fixed equipment
- Turnaround optimisation
- Maintenance planning and scheduling (SAP experience a plus)
- Asset management strategy and Defect Elimination methodologies
- Contracting strategy development and Inventory optimisation

Responsibilities:

- Key Account Management - Manage a portfolio of key and strategic customer relationships either personally or through a medium
- to large-sized team of account managers. Develop and execute tailored solutions and strategies for customers that ensure their ongoing satisfaction and loyalty while also enhancing profitability.
- Customer Relationship Management / Account Management - Develop and implement a relationship management plan for strategic, complex existing accounts to build key relationships at local and national levels. Coordinate the engagement of Company with the customer organization to ensure effective two-way flow of information and resolution of issues. Manage key client and customer relationships, often through account teams, to ensure their ongoing satisfaction and loyalty.
- Customer Needs Clarification - Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify medium
- to long-term customer needs, and develop and agree to a specification of customer requirements.
- Sell Customer Propositions - Lead a cross-functional internal team (e.g., technical, commercial, and legal) to configure a complex tailored or bespoke product-and-services solution and associated contractual terms that meet the customer's mid
- to long-term needs at a national/key operating-unit level. Negotiate agreement with the customer and internally with commercial colleagues to ensure that customer requirements are met at an acceptable level of profitability and cash flow, or, alternately, review and authorize complex sales proposals from team members that deviate from standard terms, escalating issues to senior management where appropriate.
- Promoting Customer Focus - Develop internal marketing plans and work collaboratively with other departments to improve internal relationships and build strong external customer relationships.
- Customer Relationship Development / Prospecting - Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision
- makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
- Customer Relationship Management (CRM) Data - Oversee the implementation and maintenance of the CRM system within the area of responsi

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