Convention Service Manager

6 months ago

Toronto, Canada Silver Hotel Group Full time

The Pantages Hotel Downtown Toronto has an exciting opportunity for a **Convention Service Manager** to join our team

The Convention Service Manager is responsible for planning, organizing, and managing the in-house details for large groups and convention booking (e.g., menus, set-up, etc.). They will participate in negotiating meeting/function rooms, rates, and all related details. This will include maximization of meeting space and all aspects of event planning execution such as: signing of a group contract, faciliating VIP needs, amenities, and group resumes, assisting in the completion of BEOs for group and local catering, complete walk-through of function space prior to event beginning and complete checklist for each group; both local and groups.

**What We Offer**
- Work with like-minded team members who are passionate about their work and keep things fun, every day
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now
- Education Reimbursement for you (and your children)
- RRSP Matching Program
- Annual Wellness Credit
- Team Member Referral Program
- Leadership Development
- Team Building Events
- Culture of Recognition Program
- Hotel Stay Discounts

**Key Responsibilities**

Reporting to the General Manager and working closely with the Regional Director of Sales:

- Work closely with Sales, Catering, and banquet team
- will serve the on-site group and catering customers in a proactive manner working with the logistics of group room blocks, food and beverage, public meeting space, and billing processes
- Leading BEO meetings including distribution
- Increase Banquet revenues by upselling and doing Catering sales
- Attend the weekly Revenue Management, Sales, and Group Pickup Meetings.
- Work closely with the Sales Managers to ensure client satisfaction.
- Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.
- Generate “thank you” notes to clients with prompt follow-up of negative client feedback as necessary.
- Able to conduct hotel site inspections and client presentations.
- Resourceful skills to provide contemporary set-ups, menus, and functions for groups.
- Ability to produce artistic and innovative menus while working closely with the Executive Chef on pricing specialty menus.
- Work closely with the banquet department on operations and event execution, ability to consistently deliver flawless events.
- Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders.
- Monitor group room blocks and pick up, and generate detailed resumes for the operating departments.
- Ability to work with outside vendors to ensure client satisfaction for all events/groups.

**What We are Looking for...**
- Previous work experience as a hotel Convention Services Manager in a 3-5 star property is required.
- University or College diploma in Hospitality is a definite asset;
- Strong computer skills, with knowledge of Microsoft Office, are essential;
- Organized, results-orientated, proven time management skills and ability to work under pressure;
- Proven experience motivating and inspiring a team to achieve strong performance results;
- Strong problem-solving and creative thinking skills;
- Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
- Available to work nights, weekends, and/or holidays as required, including occasional Manager-On-Duty shifts;
- Must be legally authorized to work in Canada.

**About Pantages Hotel Downtown Toronto**

The hotel building was designed by world-renowned architect Moshe Safdie, the postmodern limestone building was completed in 2003 to match its surrounding theatre establishments. Pantages Hotel is a boutique hotel with intimate surroundings in the heart of Canada’s Downtown, just steps away from the best shopping, dining, and entertainment the city has to offer. Situated in the heart of one of Toronto’s most vibrant neighborhoods, this hotel offers unique rooms with alternative layouts and different amenities. Floor-to-ceiling windows make a memorable and effortless experience for our travelers. Additionally, Stages Restaurant & Lounge delivers Canadian-inspired local flavors and dishes with a hand-crafted cocktail that’s been expertly shaken.

**About Us**

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundament

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