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Technical Support Specialist Wind

3 months ago

Goderich, Canada Acuren Inspection, Inc. Full time

Position Summary:
Acuren Wind Inc. is currently recruiting for a Technical Support Specialist for our Field Service Division. This position will provide Technical Support to Field Services Team operating in both Canada and the U.S and the Acuren Wind Inc. Data Analytics Team. Technical support will include both in-field and remote support

**Position Details**
- Position will support multiple projects as required
- Work location will be field and office/remote work from home as required.
- Requires travel (up to 50%) and can be for extended periods (up to 6 weeks and sometimes on short notice).
- May require up to 50% travel.
- Job hours will be dependent on the work scope being supported and hours may vary depend on client/project requirements.
- Overtime hours required as per clients requirements.
- On the job training.
- Requires pro-active research in technical expertise on innovations and trends in wind energy and composite industry, supported by TSG Leader. Which may include:

- Requires a safety-first mindset to work.
- Requires excellent written and communication skills.
- Requires a mindset towards continuous improvement and continuous learning in all aspects of the job.

**Responsibilities**:

- Provide disposition of defect categorization and safe to operate guidance on reported inspection findings.
- Review and assessment of stage wise repair documentation (followers and images) for compliance with the written work instruction requirements and quality standards as set by the company and / or customer.
- Timely response to field and in-house support requests, and timely escalation of requests where required.
- Provide composite expertise in the inspection and repair of wind turbine blades.
- Effective communication with Project Managers / Field Technicians / Inspectors / Analysts or other (as required) throughout the duration of the project.
- Provide remote and in-field Field Technician/Inspector training on Work Instructions.
- As required, assist in assessment of Field Technician / Inspectors with respect to Work Instruction requirements.
- Provide new-hire field technician training on composites inspections and repair.
- Support Root Cause Analysis (RCA) Projects for rotor blade damages and failures.
- Perform Technical and Repair Reporting.
- Support Non-conformance report generation and review when required.
- Support material sourcing requirements for repair projects, inclusive of Bills of Materials and maintain material traceability per project.
- Perform materials qualifications as required.
- Assist with the development of Work Instructions, Standard Forms and other documentation relevant to the work scope by following CWC document management system.
- Ensure compliance with all HS&E requirements for the work being performed.
- Provide feedback on potential process improvements to Engineering requirements.
- Liaise with customers as a representative of the Company to ensure satisfaction and Company performance.
- Support Company Continuous Improvement Practices.
- Other duties as assigned from time to time.
- Walk over rough/slippery terrain as experienced on heavy construction sites
- working at significant heights
- Climb a 100m/330ft vertical ladder, multiple times per day, with up to 15kgs/30lbs of additional weight.
- Bend, kneel, climb and squat with full range of motion and for prolonged periods of time
- Demonstrate effective hand-eye coordination and fine motor skills
- Enter and work in enclosed areas for upwards of 4 hours at a time
- Lift up to 25kgs/50lbs unassisted (on occasion up to 35kgs/75lbs)
- Operate hand tools
- Stand for prolonged periods of time
- Work around and with composite materials
- Work in inclement weather conditions

**Position Requirements**

**Technical Requirements**:
**Experience and knowledge in the following areas**
- Production processes in (composite) industries
- Tooling processes in industries
- Composites (repair) processes
- Composite visual and NDT inspection processes
- Structural design and Composite materials
- Wind Turbine Technology and Maintenance / Operation Practices

**Acuren Wind Inc. will only consider applicants with these required minimum qualifications**:

- Grade 12 education
- 1 year of experience of blade repair and inspection specifically working with composites
- Experience in a Quality Assurance or Inspection role
- Strong math and computer skills, including MS Office programs
- The ability to effectively communicate in English, both verbally and in writing
- A valid Class G driver's license, or an equivalent
- Possession of or the ability to obtain a valid passport

**Greater consideration will be given to applicants with**:

- Additional relevant post-secondary degree/diploma in Engineering and/or:

- The ability to communicate in French and/or Spanish, whether verbally and/or in writing
- Experience in a field inspection and quality assurance role
- Knowledge of Wind Turbine systems inclusive of yaw and pitch systems,