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Customer Service Representative

4 months ago

Nanaimo, Canada Freshpoint Vancouver Ltd Full time

We are looking for a **Customer Service Representative** to join our team in Nanaimo.

**Responsibilities**
- Receive over the phone customer orders and accurate order entry in the system
- Handle customer complaints professionally and provide reasonable resolution and alternatives
- Work cross-functionally with other departments to meet the needs of the customer
- General reception duties such as greeting customers, take messages and arrange delivery and pickups
- Provide general administrative and clerical support

**Qualifications and Job Requirements**
- Minimum high school diploma or equivalent required
- Previous experience in customer service or call center role an asset
- Strong communication skills and a high level of professionalism when handling difficult conversations
- High degree of accuracy and strong attention to detail
- Good time management and organizational skills
- Strong customer focus and ability to navigate complex customer issues
- Required to work onsite
- Must be available to work statutory holidays and Sunday shift

**Location**:4911 Wellington Road, Nanaimo, BC V9T 2H5. This role is required to work onsite.

**Schedule**:

- Monday/ Tuesday/ Thursday/ Friday: 8:30am - 5pm
- Sunday: 1pm - 5pm

**What We Offer**:

- Employee benefits including extended health and dental after 3 months waiting period
- Company matching Group Pension Plan after 3 months waiting period
- Paid time off including 2 weeks' vacation time, 5 sick days, 2 personal days and more
- Career development opportunities
- Referral Bonus Program
- Tuition reimbursement program

FPC1

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Paid time off

Schedule:

- Day shift

Shift availability:

- Day Shift (required)

Work Location: In person