Escape Room Store Manager

2 months ago


Toronto, Canada InBlack Entertainment Full time

**Escape Room Store Manager**
We are looking for a skilled and energetic individual to step into the role of Store Manager at our Escape Room facility. As the manager, you will be in charge of all operational aspects, ensuring top-notch customer experiences and guiding your team toward success.

**Key Responsibilities**:
**Operations Management**:

- Oversee daily operations, including staff scheduling, inventory control, and facility maintenance.
- Ensure escape rooms are properly set up and meet company standards.
- Implement safety measures to protect both customers and staff.
- Manage budgets, control expenses, and meet revenue goals.

**Customer Service**:

- Deliver excellent service by welcoming guests, answering questions, and resolving any issues.
- Continuously enhance customer experiences through creative room setups, welcoming spirits, and immersive stories.
- Gather customer feedback and make improvements to boost satisfaction and retention.

**Team Leadership**:

- Recruit, train, and manage game masters and support staff.
- Create a positive, team-oriented work environment by providing clear guidance, support, and feedback.
- Effectively delegate tasks to ensure smooth operations and high productivity.

**Marketing and Outreach**:

- Develop marketing strategies to attract new visitors and retain loyal customers.
- Work closely with the marketing team to design promotional materials, social media content, and campaigns.
- Engage in local community events to promote the escape room and forge relationships with businesses and organizations.

**Quality Control**:

- Regularly inspect rooms and facilities to uphold quality and identify areas for improvement.
- Work with maintenance staff to resolve issues promptly.
- Stay informed on industry trends to keep the escape room competitive and innovative.

**Qualifications**:

- Bachelor’s degree in business, hospitality, or a related field (preferred).
- Proven management experience, ideally in entertainment or hospitality.
- Strong leadership skills with the ability to inspire and lead a team.
- Excellent organizational and time management skills with a high attention to detail.
- Creative problem-solving abilities in a fast-paced environment.
- Knowledge of safety protocols, especially in entertainment settings.
- Flexibility to work weekends, evenings, and holidays.

If you are passionate about creating unforgettable experiences and leading a team, we want to hear from you. Join us and help shape the future of thrilling escape room adventures

**Job Type**: Full-time/12-month Contract

**Benefits**:

- Fun enviroment
- Casual dressing or costume
- Career advancement within group

**Schedule**:

- Monday to Friday shifts
- Every Weekend

**Work Location**: In person

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: From $35,690.00 per year

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay
- Tips

**Benefits**:

- Casual dress
- Flexible schedule
- Paid time off
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Weekends as needed

**Experience**:

- Hospitality: 1 year (preferred)
- Customer service: 1 year (required)
- Time management: 1 year (required)

Work Location: In person


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