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Collections Associate

5 months ago

Toronto, Canada Vault Credit Corporation Full time

**Collections Associate**
Vault Home Credit Corporation DBA VaultPay is designed to ease the consumer financing transaction
between our Partners and Homeowners. We offer customers total payment control with simple and easy
financing options for Homeowners and their Home Improvement loans. We are looking for a motivated,
Collections Associate to join our team. We provide a competitive salary, benefits plan and a fun and
professional working environment. This Full-Time Remote Position is Monday to Friday between 8:30am
- 5:00pm PST.

**Responsibilities**:
Complete administrative activities associated with servicing customers, including accessing
information and communicating transaction details
Monitor and maintain up-to-date records for customer accounts and review those in arrears to
ensure appropriate actions are taken
Notify customers of overdue payments and accounts, including follow-up if a reply is not
received
Efficiently handle customer inquiries, including resolving payment disputes
Recommend further action when payment is not received - including liaising with internal and
external teams when necessary
Maintain reports related to customer delinquent activities
Assist with other tasks and duties as required

**Qualifications / Requirements**:
2+ years of collections experience, preferably within the financial services environment
Associate’s / Bachelor’s degree is a plus
In-depth knowledge and understanding of the Fair Debt Collection Practices Act (FDCP)
Strong knowledge of various collection techniques and procedures
Proficient in Microsoft 365
Ability to manage multiple priorities within tight timeframes while maintaining ongoing accuracy
and attention to detail. Including strong time management and organization skills,
Excellent judgement and strong problem-solving skills,
Ability to quickly learn new systems and procedures,
Excellent verbal, written and communication skills,
Positive attitude, highly motivated and ability to work well independently and in a team
environment.