Manager of Graduate Admissions Operations

5 months ago

Vaughan, Canada Niagara University Full time

Niagara University is a liberal arts university, steeped in the Vincentian and Catholic traditions, with a total enrollment of nearly 4,300 students. Located just a few miles away from one of the world's premier tourism destinations, Niagara Falls, the university occupies a lovely campus overlooking the Niagara River gorge. Its close proximity to major cultural and business centers in Niagara Falls, Buffalo, and Toronto as well as the award-winning Niagara Wine Trail and several nearby cultural destinations make Niagara University an ideal place to work and live. _If you'd like to know more, check out all of the_ _NU Facts_._

**JOB SUMMARY**:
**ESSENTIAL DUTIES**:

- Comprehensive report development for each graduate program across both campuses.
- Management/training of new recruiters/admissions staff on use of Slate CRM and other related processes and procedures.
- Work with Institutional Research Office to verify final numbers for institutional, federal, state reporting as well as rankings.
- Work with the admissions team to verify English proficiency test scores for international applicants; engage in review of WES or Spantran evaluations and use of the WES GPA calculator.
- Continuous Slate training and support to the needs of recruitment staff. Provide staff trainings and updates, develop Slate solutions to arising needs.
- Provide ad hoc lists of students, applicants, event attendees, confirms to academic departments for follow up or general information.
- Work with graduate student admissions advisors overseeing call campaigns and create call queries.
- Coordinate marketing queries and mailings including updating communications packages within Slate to improve efficiencies and maximize automation.
- Serve as a member of the Summer Orientation Steering Committee; coordinate mailings.
- Coordinate updates of all decision letters/templates; update in Slate.
- Run reports from Colleague to cross-check registrations.
- Slate updates and upkeep, both daily and yearly maintenance (i.e., territory realignment, merit level updates, bin cleanup, mapping imports, checklists, etc.).
- Create and update yearly queries for directors, academic department chairs, and advisors.
- Work occasional evenings, weekends, and late hours as needed to complete recruitment tasks.
- Perform other duties as assigned.

**REQUIRED KNOWLEDGE, SKILLS AND ABILITIES**:

- Strong interpersonal and communication skills; strong team player with ability to work independently in a fast-paced environment.
- Knowledge of the college admission process;
- Strong understanding of admissions CRM recruitment software, preferably experience with Slate.
- Ability to work with a bi-national team of admissions professionals located on the Niagara University campuses in New York and Ontario.
- Proactive problem-solving skills with the ability to document processes designed to create solutions to the challenges presented by the graduate admissions team.
- Ability to receive telephone calls, respond to inquiries and effectively communicate with others;
- Excellent customer service and employee relations skills;
- Computer literate with excellent computer skills;
- Ability to recruit prospective students;
- Ability to drive a personal or university vehicle for the purpose of university business on a regular basis;
- Ability to work evenings, weekends, as well as traveling when necessary

**ERGONOMIC REQUIREMENTS**:
**QUALIFICATION STANDARDS**

1) Bachelor's degree in related field is required.

2) A minimum of three years' experience with college admissions for student services is preferred.

3) Ability to operate a vehicle in Ontario and New York State.

**ADDITIONAL REQUIREMENT**:
This position has been identified as requiring a cell phone to fulfill job responsibilities and for other business purposes. Compliance with the University's Employee Cell Phone for Business Use Policy is required.

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