Program Specialist, Patient Engagement Office

5 months ago

Toronto, Canada Canadian Institute for Health Information Full time

**Category**
- Data Analysis

**City**
- Toronto, Ottawa, Ontario, Canada
- Program Specialist, Patient Engagement Office
- Who we are
- We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada's health care systems.

CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our Equity, Diversity and Inclusion Strategy and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.

At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include
- HOOPP Pension Plan (Defined Benefits Pension)
- Retirement Planning Program
- Generous vacation days for permanent and long-term contracts
- Work-life balance
- Career Planning Program
- Learning and Professional Development Program
- Flexible benefits program from your first day on the job for permanent and long-term contracts

Why is this role important?
- The Specialist supports the coordination of patient engagement activities related to the Federal, Provincial and Territorial (FPT) Shared Health Priorities portfolio and contributes to the planning, integration, and execution of CIHI’s overall patient involvement strategy. The Specialist will also support the monitoring of best practices in patient engagement, develop and maintain tools/resources, and educate/support CIHI staff for optimal adoption of these practices.
- What you'll do
- 1. Collaborates with CIHI program areas/initiatives to facilitate the involvement of patients in CIHI’s work related to Shared Health Priorities portfolio. Supports the Program Consultant in identifying patients and appropriate resources that support their involvement in select CIHI initiatives.
- 2. Supports the development of tools, policies, and best practices to build capacity and support patient engagement across CIHI. Develops and executes communication strategies to grow uptake and use.
- 3. Develops and maintains collaborative working relationships with a variety of internal and external clients, including program areas within and external to the branch, corporate support departments, and external committees, working groups and stakeholders. Develops and maintains stakeholder contact lists.
- 4. Coordinates meetings and conferences with key internal and external stakeholders and experts, including contributing to the development of meeting materials, coordinating internal and external reviews, meeting facilitation, note taking and ensuring appropriate follow up. This includes reconciling stakeholder feedback that may be in opposition to each other and identifying common themes.
- 5. Contributes to the gathering and dissemination of information through, but not limited to, the preparation of written materials and/or presentations to various internal and external stakeholder groups. This may include supporting literature review and evidence synthesis, as needed.
- 6. Works with CIHI tools, processes, and departments to ensure the timely production, release and dissemination of products. This includes coordinating the process with digital delivery teams including publication, translation and contributing to quality assurance activities.
- 7. Investigates and suggests innovative approaches to process improvement (e.g., client service, project and records management, etc.). This may include developing and maintaining standard operating procedures and documentation.
- 8. Provides client support and coordinates client requests for information ensuring timely follow-up.
- 9. Supports various corporate reporting and procurement activities.
- 10. Develops and maintains in-depth content knowledge and expertise on the Shared Health Priorities portfolio.
- 11. Participates on CIHI project teams and division activities as required.
- What you'll bring to the table
- Undergraduate degree in health sciences, health information, health policy, social sciences, communications or in a related field.
- 3-5 years’ experience in project coordination and management with a high level of accountability and a focus on the preparation of analytic information in health care.
- Excellent organizational, interpersonal, written and verbal communication skills, with demonstrated attention to detail and preparing communications for various types of audiences.
- Demonstrated ability to successfully handle multiple project and priorities at once, and to reprioritize work in response to changing needs.
- Stakeholder engagement and relationship building experience, including skill

  • Patient & Family Engagement Program Manager

    5 months ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Patient Engagement

    2 weeks ago

    Toronto, Canada LASIK MD Full time

    See if you are our next: **PATIENT ENGAGEMENT & RETENTION SPECIALIST | Hybrid position (in-office/remote) - Downtown Toronto** Working in a LASIK MD clinic (a partner of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that...

  • Digital Marketing Specialist at Advance Endoscopy

    4 days ago

    Toronto, Ontario, Canada ADVANCE ENDOSCOPY AND SPECIALIST CENTRE Full time

    Job Summary: We are seeking a skilled Digital Marketing Specialist to join our team at Advance Endoscopy and Specialist Centre. As a key member of our marketing department, you will be responsible for developing and implementing effective communication strategies to promote our medical services. This role requires a strong understanding of digital media and...

  • Patient Engagement in Research, Manager

    6 months ago

    Toronto, Canada University Health Network Full time

    Full-time - Department: Research **Company Description**: The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the...

  • Program Specialist, Benefits and Engagement

    2 months ago

    Toronto, Canada Foresters Financial Services, Inc. Full time

    Career Opportunity Role Title Program Specialist, Benefits and Engagement Purpose of role The Program Specialist, Member Benefits and Engagement, is responsible for supporting the strategic direction, development, and management of Foresters Purpose-Led Loyalty and Rewards Strategy, and overseeing cross-benefit member engagement initiatives. Success in...

  • Patient Care Specialist

    2 weeks ago

    Toronto, Ontario, Canada JobCart Inc Full time

    Job SummaryWe are seeking a highly motivated Patient Care Specialist to join our team at JobCart Inc. The successful candidate will have a strong background in healthcare and pharmaceutical industry, with excellent communication and interpersonal skills.Key ResponsibilitiesEngage patients by phone, utilizing French and English communication skills, to...

  • Strategic Communications Specialist for Medical Clinic Programs

    7 days ago

    Toronto, Ontario, Canada ADVANCE ENDOSCOPY AND SPECIALIST CENTRE Full time

    Job Description:We are seeking a highly skilled Strategic Communications Specialist to join our team at Advance Endoscopy and Specialist Centre. This role will play a crucial part in implementing effective communication strategies for our medical clinic programs.About the Role:Evaluate and develop public written materials for our clinicsProduce educational...

  • Customer Engagement Specialist

    5 months ago

    Toronto, Canada Novartis Full time

    394818BR **Customer Engagement Specialist**: Canada **About the role** Customer Engagement Specialist - Immunology - Rheumatology Location: SW Ontario About the role: Psoriasis affects 1 million Canadians. Up to 30% of patients with psoriasis have or will have arthritis. Unfortunately, this has a broad impact on patients that extends beyond the cosmetic...

  • Product Manager, Patient Engagement

    5 months ago

    Toronto, Canada WELL Health Technologies Corp Full time

    **Entity**: OceanMD **Position**: Product Manager, Patient Engagement **Type**: Full Time / Permanent **Location**: Toronto, ON **About OceanMD**: OceanMD (Formerly Cognisant MD) is Canada’s leading provider of integrated solutions designed to connect patients, providers, and healthcare systems through the secure exchange of healthcare data. As a...

  • Customer Engagement Specialist

    5 months ago

    Toronto, Canada Novartis Full time

    391905BR **Customer Engagement Specialist**: Canada **About the role** Customer Engagement Specialist Locations: Toronto - South West Ontario #LI-Hybrid About the role: 90 000 Canadians are living with multiple sclerosis (MS), 1 in every 400 people. 4377 people are diagnosed with MS each year - almost 12 per day. This is a unique opportunity to be part...

  • Patient Safety

    7 hours ago

    Toronto, Canada North York General Hospital Full time

    **Company Bio** IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and...

  • Program Coordinator, Research Engagements

    5 months ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • Program Coordinator, Clinical Engagements

    5 months ago

    Toronto, Canada SickKids Full time

    **About SickKids**: Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and...

  • National Lead, Patient Engagement

    5 months ago

    Toronto, Canada Takeda Pharmaceutical Full time

    With around 30,000 people working in approximately 70 countries we are a truly global partner for better health. Takeda is dedicated to pharmaceutical innovation and tackling diseases for which there is currently no cure. We are expanding continuously into new fields of treatment and therapy. By always putting people first, we empower employees so everyone...

  • Specialist, Engagement

    2 months ago

    Toronto, Canada Ontario Health Full time

    At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work...

  • Nurse - Patient Care Specialist

    3 weeks ago

    Toronto, Ontario, Canada CANADA INC. Full time

    Job Title: Nurse - Patient Care SpecialistJob Summary: We are seeking a skilled Nurse to join our team at CANADA INC. as a Patient Care Specialist. The successful candidate will be responsible for providing high-quality patient care in a hospital/medical facility or clinic setting.Key Responsibilities:Monitor patients and advise physicians of any changes in...

  • Patient Engagement Coordinator

    2 months ago

    Toronto, Canada Centricity Research Full time

    Centricity Research believes that everyone deserves an opportunity to help advance medicine - for themselves and for those they love. We are committed to connecting real-world opportunities in clinical research studies with people across the globe. - We educate and empower our patients who are partners in this work. - We are building the world's most...

  • Patient Experience Specialist

    5 months ago

    Toronto, Canada Michael Garron Hospital Full time

    **Position Overview** Reporting to the Manager of Patient Experience & Relations, and working collaboratively with leaders and clinical teams across the organization, the Patient Experience Specialist contributes to advancing a culture of patient and family centred care. The Patient Experience Specialist uses their emotional intelligence to support and...

  • Customer Engagement Specialist- Immunology

    5 months ago

    Toronto, Canada Novartis Full time

    386449BR **Customer Engagement Specialist - Immunology - Dermatology**: Canada **About the role** Location: Toronto, Ontario #LI-Hybrid About the role: Psoriasis affects 1 million Canadians. Up to 30% of patients with psoriasis have or will have arthritis. Unfortunately, this has a broad impact on patients that extends beyond the cosmetic or physical...

  • Administrative Support Specialist for Patient Assistance Programs

    4 days ago

    Toronto, Ontario, Canada CB Canada Full time

    Company OverviewCB Canada is a leading healthcare company dedicated to creating healthier futures. We are committed to delivering innovative solutions that improve patient outcomes and support the pharmaceutical industry.About the RoleWe are seeking an experienced Administrative Support Specialist to join our team in supporting patient assistance programs....