Account Representative

1 week ago

Ottawa, Canada Schindler Full time

**Location: Ottawa, ON, Ontario, Canada**
**Job ID**: 78641

**We Elevate... Quality of urban life**:
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

**Join us as a**

**Account Representative**:
**Your main responsibilities**:
The Account Representative - New Installations (NI) & Modernizations (may include Large Projects) identifies opportunities through key customer contacts and industry information. This role locates sources for sale of company products and services, prepares documentation for prospective and current customers and ensures it is communicated appropriately.

Portfolio Growth and Retention
- Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives
- Plan, develop and implement NI and Modernization sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings
- Assemble and present information for New Installation and Modernization offerings
- Identify and pursue potential customers to drive and support strategic growth objectives
- Support Existing Installations Sales in obtaining maintenance agreements and renewal of existing agreements through offering modernization solutions

Process/Project Management and Administration
- Develop sales proposals for NI & Modernizations and prepare estimates for the sale of company products and services
- Assure full utilization of systems and follow best demonstrated practices (BDP)
- Prepare and maintain required customer information and files in accordance with established procedures
- Work in cooperation with Contract Control on sales contract agreements
- Accounts receivable management for assigned accounts, and expedite final payment on new installation/modernization projects when the elevator is completed
- Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures
- Work in cooperation with Fulfillment Team to ensure proper project management, e.g. complete booking papers and design details, upload project data, material ordering

Customer and Account Management
- Build and maintain favorable client relationships
- Ensure customer needs or enquiries are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
- Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized

**What you bring**:

- Bachelor Degree - preferably in Business Administration or Engineering
- Proficient in MS Office
- Communication: Communicate clearly and articulately
- Customer Service: Demonstrate customer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction
- Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers’ acceptance
- Persuasion: Motivate customers to act or react in a manner to support business growth
- Presentation: Ability to present materials clearly and engage audience
- Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
- Teamwork: Ability to interact with all levels and be an integral part of the operation

**What’s in it for you?**:

- Competitive Salary (commensurate with experience)
- Competitive Bonus Incentive Program or Commission Plan
- Wide range of professional and leadership development opportunities
- Competitive Extended Health, Dental & Vision Plans
- Generous Paid Time Off Plans
- Tuition Reimbursement Program
- Competitive Group RRSP with Company Match

**We ElevateYour Career**:
Become part of our team and help us enhance quality of life and drive innovation while raising the bar for s

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