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Operations Supervisor

3 months ago

Montréal, Canada Metro Supply Chain Full time

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

Supervise daily work assignments and follow up on the delivery of the expected performance results:

- Complete shift briefing template to ensure the effective and consistent communication of relevant information to all employees
- Give special attention to priority orders to ensure errors are reduced
- Monitor and manage workload levels and availability of resources
- Assess and determine overtime requirements on a timely basis
- Meet daily to monitor document control and ensure workflow is maintained, shipments are not delayed, work assignments are issued timely and team cooperation is evident
- Conduct daily/weekly shift meetings to ensure that staff is kept informed
- Manage and provide leadership to staff including training of employees, obtaining performance results, organizing work assignments, and maintaining a productive, safe and motivational work environment.
- Create and maintain an environment that promotes positive communication while fostering teamwork within the facility and the company.
- Monitor analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
- Maintain accurate daily and weekly timekeeping and attendance records to ensure proper payment of employee and temporary employees
- Make sure Health & Safety program is follow
- Ensure operation procedures, equipment & facilities follow company policies & legislative requirements,
- Maintain close interaction with customer to develop strong relationships while assessing service requirements; communicate where appropriate. Mmaintain a good quality of customer product according to its standards and quality management system in place.
- Strive for continuous improvement by soliciting employee suggestions and feedback and making recommendations.
- Assist in the development of facility goals and strategies to support the overall business plan.
- Implement and actively champion compliance with company policies & procedures.
- Responsible for the follow up and to implant Quality system.
- Other duties as required

**EDUCATION**:

- College diploma in Business Management with focus in logistics management

**EXPERIENCE**:

- Two (2) years of supervisory experience

**CORE COMPETENCIES**:

- Proven communication skills both verbal and written in French and English
- Thorough knowledge of company equipment
- Service oriented with strong customer interaction skills and commitment
- Ability to make sound decisions independently to obtain desired results
- Strong interpersonal skills and a proven leadership ability within a solid team environment
- Good knowledge of an integrated Inventory Control/ ERP software

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.