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Front Desk Agent

4 months ago

Red Deer, Canada Super 8 Red Deer North Full time

**We're always looking for amazing people to join our team. Here at Super 8 RD, we “think like a guest, and act like an owner”, and look for team members who try to make every stay an unforgettable experience for guests.**

The Night Auditor plays an important role in managing the overnight front desk operations. Night Auditors need to act with honesty, and integrity, and be professional at all times. They must do their best to make our guests stay amazing from the time they arrive to the time they depart.

This job might be for you if:
You are a night owl who thrives working independently. You love taking on challenges and finding solutions. You know how to crunch the numbers and prepare reports. You communicate clearly, speak well, and can explain just about anything to everyone. If this sounds like you, we can’t wait for you to join our team

**Responsibilities for this role include**:

- Accurately completing end of day procedures according to our policies & procedures
- Greeting all guests and owners in a friendly and professional manner
- Preparing various reports for management & accounting department
- Accurately run end of day closing operations for applicable business units
- Balancing debit and credit transactions
- Processing check in and check out according to hotel procedures
- Preparing arrival documents
- Creating reservations and processing special requests
- Handling all guest complaints and concerns in a timely and professional manner, keeping the appropriate Manager informed or involving Manager as needed
- Being knowledgeable of all hotel facilities and services and community events
- Provide accurate and compelling tourist and destination information to guests and owners
- Handling financial transactions including cash, debit, and credit tenders, with confidentiality in mind
- Always maintaining a clean and organized workspace, ensuring front desk is always stocked with office supplies
- Complying with all legislative requirements and internal standards, policies, and procedures while upholding the company’s core values
- Other relevant and related duties as assigned

**The “must haves”**:

- A passion for the tourism industry
- 02 - 03 year of front desk experience, preference given to those with overnight experience
- Strong verbal and written English communication skills
- Committed to delivering the highest level of guest service and satisfaction
- Ability to productively work unsupervised, maintaining a constant sense of urgency
- Great organizational, multi-tasking and problem-solving skills
- Ability to work a variety of shifts including nights, weekdays, weekends, and holidays

**What you can expect from us**:

- A positive, open working environment with a stable, loyal team who love to promote inclusivity while having fun at work
- A growing company with opportunities for advancement, relocation, and development
- Annual, corporate wide, salary and wage reviews
- Enrollment in the employee discounted rates program for use at any of the Wyndham Hotels & Resorts managed properties

**Job Types**: Full-time, Permanent

**Salary**: From $4,500.00 per month

**Benefits**:

- Company events
- Discounted or free food
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Red Deer, AB T4P 1X7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Shift availability:

- Night Shift (required)

Work Location: In person

Expected start date: 2023-06-15