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Houseperson (Full Time)

4 months ago

Vancouver, Canada Shangri-La Vancouver Full time

**Create moments of joy that truly matter.**

Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular downtown areas. With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life. Shangri-La Vancouver has been awarded the Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold **both** acclaimed ratings.

Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality.

Join our world-class team as we pioneer new horizons.

**Your Shangri-La awaits**

We are currently searching for a superstar **Houseperson** to join our Housekeeping Team. This is a **Full Time** position, earning a full wage of **$26.50 per hour **(following the completion of an initial 3 month probationary period).

**JOB REQUIREMENTS**

With personal commitment and an emotional sense of gracious hospitality, make the most positive impact on guest experiences throughout all aspects of their stay by ensuring overall cleanliness, detail and care of hotel areas and guest rooms, maximizing the balance between Colleague, Guest and Owner satisfaction. Job responsibilities include, but are not limited to, the following:

- Communicate with internal colleagues to advise and attend all the guest(s) service needs, items which require maintenance, issues or concerns in a prompt, proactive manner as appropriate
- Clean and maintain public restrooms, public areas, back-of-house, and other assigned work areas within hotel and its surroundings using approved hotel products and equipment, to hotel housekeeping standard
- Assist in the receiving of Housekeeping stock and prepare and maintain Housekeeping storage areas to Shangri-La standards of cleanliness and safety
- Provide waste removal and janitorial duties specific to special cleaning projects, as assigned.
- Removes trash collected by room attendants from service areas.
- Deliver towels, toiletries, cribs, roll-away beds and other requested items to the guest rooms.
- Pickup clean linens and refill the par stock of linen on each floor pantry, as required.
- Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and shampoo machine.
- Assist in the cleaning of guest rooms, including changing of sheets and removal of garbage
- Collects soiled linen for laundering.
- Assist in laundry area of hotel, as required.
- Assist other Housekeeping Colleagues with the preparation of guest rooms, as assigned
- Assist room attendants with moving heavy furniture items, as required
- Complete deep cleaning tasks, as assigned such as sweeping, mopping floors and washing windows
- Clean all public areas as required following department standard operating procedures.
- Report missing / found articles, damage or merchandise problems to the housekeeping supervisors.
- Report all defects and damage to Housekeeping Management to ensure it is logged and actioned
- Undertake other ad hoc related responsibilities, as required.
- Job Requirements/Qualifications:

- **The following is expected for this position**:

- Position is physical in nature and requires regular lifting, bending, reaching, stretching, squatting
- Minimum 2 years previous work experience in a similar capacity is preferred
- Demonstrated understanding of luxury hotel standards of service

**SHANGRI-LA VANCOUVER COLLEAGUE BENEFITS**
- we enable people to live, work, play, eat, and rest well through the environments we create and the memorable experiences we deliver Our Colleagues have access to the following:_
- _Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel perks and complimentary stays_
- _Experience our renowned food & beverage with a special Colleague Discount_
- _Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa_
- _Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs_
- _Indulge in specialty pricing on luxurious pillowtop beds and linens through our partner programs._
- _Connect your event leads or employee referrals to earn special rewards._
- _Celebrate with your fellow Colleagues in team recognition events throughout the year._
- _Pursue your ongoing development through courses and learning workshops as part of the Shangri-La Academy_
- _Pursue your own ongoing development through our education reimbursement program_

**ABOUT SHANGRI-LA HOTELS AND RESORTS**
- Shangri-La Hotels and Resorts has been established in luxury since 1971,