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IT Support Technician

4 months ago

Sturgeon Falls, Canada DSI Underground Canada Ltd. Full time

**JOB TITLE**: _IT Support Technician_

**LOCATION**: _Sturgeon Falls_

**JOB TYPE**: _Full time, permanent_

**APPLICATION DEADLINE**:
**ABOUT THE COMPANY**

DSI Underground is the leading global supplier of systems and solutions for mining and tunneling. We operate in 70 countries worldwide and we are committed to excellence in every aspect of our business. Our success is driven by our talented and dedicated team of professionals who work together to achieve our goals.

**WE OFFER**

With this career opportunity, DSI Underground offers a compensation package including:

- competitive salary
- comprehensive group benefits
- pension plan
- professional development programs
- employee engagement and social activities
- free parking

**ABOUT THE JOB**

Information technology (IT) support technicians troubleshoot software and hardware problems for computer users. IT support technicians provide assistance to users by answering questions, resolving technical problems and maintaining a company's network, software and computer equipment.

**DUTIES AND RESPONSIBILITIES**
- Providing customer service as a front-line help desk support to all employees within the organization.
- Installing, configuring, troubleshooting, maintaining, and upgrading hardware/software related to the following: user desktops and peripherals, monitors, keyboards, mobile devices, printers, multifunctional devices, Handhelds, Barcode printers Tablets.
- Provision of the new end user hardware and software to ensure functionality as the system, network, and end-user access requirements change.
- Incident management with the Service Desk tool.
- Coordinate the development and management of technical and end-user documentation as needed, using the materials while conducting end-user training.

**REQUIRED COMPETENCIES**
- Experience with PCs, smartphones, tablets, printers, troubleshooting and providing end-user support.
- Experience with network problems troubleshooting.
- Strong customer service and help desk solution-based experience.
- Team player, excellent analytical and problem-solving skills.
- Ability to work with mínimal supervision, effectively manage time and prioritize workloadPossess strong technical and analytical skills Maintains a high degree of professionalism when dealing with other departments within DSI, customers and visitors.

**EDUCATION/EXPERIENCE**

Minimum of 2 years experience in computer sciences, or recently graduated from a computer sciences program.

**HOW TO APPLY**

**ABOUT THE APPLICATION PROCESS**

DSI Underground is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees.

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- technical support: 2 years (required)

Work Location: In person