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Bilingual French/english Customer Service Chat Agent
3 months ago
**Who we are**:
**What you will do**:
Work from a remote location (e.g., your home) that is quiet and free of distractions
- Stay up to date with current WW program and offerings
- Escalate issues appropriately.
**Who you are**:
Here's what you need to bring to the table:
**Required **Bilingual English and French**
- 3-5 years in a Customer Service role
- Expert in the WW program, tools, and offerings is an asset
- Ability to demonstrate empathy and quickly build rapport through the written word
- Use effective questioning to properly answer member questions
- Passionate about providing excellent member service
- Excellent communicator with superior attention to detail, data accuracy, and speed
- Ability to multi-task and navigate multiple technology systems simultaneously
- Strong problem solving and analysis skills
- Strong written skills in English and French
- A quiet, secluded area to work from home
- A minimum of 12 hours of availability each week including weekend shifts
- Must be prepared to share in the overall team rotation which can, regularly and/or periodically, include working evenings, weekends and holidays.
- Problem solving issues and communicating with challenging clients.
Physical requirements
Required to sit for extended periods of time while working with a computer.
**Home office requirements**
Computer
You must own, or have access to, a computer (PC preferred) that has been purchased within the past 3 years:
**PC requirements**
Windows 10 is the recommended operating system however Windows 8.1 is also supported.
The Operating System must be updated on a regular basis and checked monthly
It is your responsibility to ensure that automatic updates are enabled during non-working hours
**MAC requirements**
MAC OS X v10.12 (Sierra) is the minimum requirement.
The Operating System must be updated on a regular basis and checked monthly
It is your responsibility to ensure that automatic updates are enabled during non-working hours
Minimum Intel i3 (5th generation) or AMD FX-4350 (Recommended: Intel i5 or i7 (5th generation) - or AMD Ryzen 2000-series)
At least 8GB of RAM
Virus and spyware protection software and a working firewall. Windows Firewall/Defender is permitted, however you may be required to purchase additional spyware software.
You may be required to download software programs such as WinZip, Adobe Acrobat Reader, Citrix Receiver, and AppGate SDP.
A Search Engine must be downloaded. Google Chrome is recommended however use of Firefox, Safari, Edge and Internet Explorer is permitted.
High Speed Internet Connection
You must have access to a high speed internet connection while performing the duties associated with an Integrated Support Agent.
A wired connection to the modem/router is preferred and recommended. DSL and cable and wireless are allowed. Dial-up Internet connection is not permitted.
You must have a minimum bandwidth of 25 mbps download and 5 mbps upload and a ping of 50 ms or lower.
**Other important information**:
Agents must commit to work one shift during the weekend either Saturday or Sunday.
- Agents must be able to commit to work 4 set shifts of 3 hours each per week.
At WW, it is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.
