Director, Change Management

6 months ago

Toronto, Canada The Salvation Army Full time

**About The Salvation Army**

**Mission Statement**

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

**Vision Statement**

We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

**Core Values**

The Salvation Army Canada and Bermuda has four core values:
**Hope**:We give hope through the power of the gospel of Jesus Christ.
**Service**:We reach out to support others without discrimination.
**Dignity**: We respect and value each other, recognizing everyone’s worth.
**Stewardship**:We responsibly manage the resources entrusted to us.

**About the Position**

**KEY RESPONSIBILITIES**:
**Change Management Strategy (40%)**
- Design change management strategies and approaches that can be leveraged for large transformational to small change initiatives to achieve desired results.
- Develop strategies to enable leaders to lead through change, promote and execute the change, including communication, training, and knowledge transfer strategies.
- Design a process to enable an enterprise view of cross team impacts
- Create approach for metrics to assess outcomes to enable a cycle of continuous improvement.
- Create a means of collaborating across TSA.
- Act as a trusted advisor for leadership on strategic change.

**Change Management Execution (50%)**
- Lead the execution of an end-to-end change management strategy and plan on key projects to fit the desired project outcome ensuring change is understood, accepted, and sustained.
- Collaborate with stakeholders to provide business context in the design, development, and execution of the change.
- Analyze the scope and impact of change to determine people, process, structure, and system risks for individual projects as well as a view across enterprise projects impacting stakeholders.
- Ensure alignment of stakeholder expectations through regular and meaningful opportunities to gather and provide both feedback and updates on project progress.
- Identify resistance and develop required plans to overcome and bring adoption.
- Build and execute communications plans to drive awareness and understanding.
- Monitor adoption and celebrate successes across all changes.
- Lead change updates at project governance forums as required to ensure governance committees at all levels are informed and engaged in progress, challenges and resolutions.

**Lead /manage execution by change managers (10%)**
- Oversee change strategy creation with change managers for all sizes of projects within the EPMO portfolio and ensure they are planned and executed effectively.
- Lead and manage change managers to ensure execution excellence:

- Change Management plans are strategically designed and applied according to the CM standard strategies and approaches and relevant to project complexity
- Stakeholder assessments are conducted to drive detailed stakeholder communications, training, support and engagement planning, and execution
- People risks are identified and managed through creative solutions
- Communications plans drive awareness and understanding
- Strategies and plans are coordinated across all change managers, project managers for cross project awareness
- Status reports for sponsors and owners of projects that are timely and accurate
- Attend portfolio governance forums as required to provide or support updates

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- Bachelor’s Degree or higher in a relevant discipline e.g. sociology, psychology, business administration
- Specialized change management certification

**PREFERRED SKILLS/CAPABILITIES**:

- At least 10 years hands on experience managing change projects in a complex operating environment
- Innovative design and facilitation skills related to leader and team member engagement
- Demonstrated ability to quickly build strong trust-based relationships
- Experience leading and developing strong teams
- Excellent communication, interpersonal, and organizational skills
- Experience managing stakeholder relationships, working with all levels of management and influencing senior executives across an organization
- Ability to problem-solve and manage conflict
- Experience successfully creating results in ambiguous environments
- Experience in and/or of the Not-for-Profit sector highly desired

**Compensation**

At The Salvation Army, we champion equal opportunity in our employment practices. We provide a competitive salary, retirement savings, and a full group benefits package showcasing our dedication to recognizing exceptional talent. Join us, where your earning potential is aligned with your expertise and progression and where you can enjoy advancement opportunities within our organization.

**Other Details**

**The Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.**

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