Product Education Specialist

5 months ago

Toronto, Canada MaintainX Full time

MaintainX is the world-leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud-based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 6,000+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott, and McDonald’s.

We've raised $104 million in venture capital following a recent Series C funding round led by Bain Capital Ventures, Bessemer Ventures, August Capital, Amity Ventures, Ridge Ventures as well as CEO’s from GE, Twilio, Toast and PagerDuty.

Reporting to the Manager of Customer Education, the Product Education Specialist will be responsible for designing, producing, and maintaining educational content for MaintainX’s customer education channels, including the customer academy and video library. This role will focus on developing content centred around learning objectives that highlight new features while ensuring that existing content is kept up-to-date with the latest product updates. In this role, you will work closely with the Client Success, Product, and Marketing teams to understand the educational needs of our customers and integrate those insights with our product vision to develop high-quality value-focused eLearning content.

**What you’ll do**
- Define educational content requirements, in collaboration with Product and Product Marketing Managers, to support the launch and adoption of new features.
- Research customer personas to understand what motivates them to learn about new features and the MaintainX product as whole.
- Use models such as ADDIE and SAM to develop instructional content that helps customers adopt new and existing MaintainX features.
- Regularly audit educational channels such as the MaintainX Academy and MaintainX video library to identify content in need of updates.
- Develop and execute a content maintenance strategy calibrated to the product roadmap and customer engagement/impact.
- Help define the Customer Education roadmap in collaboration with your broader team.
- Provide consultation to other Customer Education team members on curriculum and content design.

**You have**:

- A minimum of three (3) years experience in an education-related role, such Customer Education, Training & Enablement, Learning & Development, or teaching.
- A minimum of two (2) years experience developing eLearning content.
- Proficiency with video production tools such as Camtasia.
- Familiarity with learning management systems.
- A strong ability to communicate technical concepts in accessible and concise language.
- An acute eye for detail when it comes to grammar, aesthetics, and consistency.

**While not required, it would be great if you also have**:

- Experience working for companies with rapidly changing products, particularly software-as-a-service (SaaS).
- Familiarity with project management tools (e.g. Jira).
- Familiarity with WorkRamp’s Customer Academy LMS.
- Familiarity with the manufacturing industry.
- Familiarity with course authoring tools such as Articulate.

**About the team**

**What’s in it for you**:

- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
- A Work Culture where:

- You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
- We believe in meritocracy, where ideas and effort are publicly celebrated.

**About us**:
Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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